Frontline Officer | City Health Care Partnership CIC
| Posting date: | 19 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,272 pa/pr |
| Hours: | Full time |
| Closing date: | 18 June 2026 |
| Location: | Knowsley, L33 7UZ |
| Company: | City Health Care Partnership CIC |
| Job type: | Permanent |
| Job reference: | 8022727/810-7887770-A |
Summary
This role helps people access the right public health support at the right time, making a real difference to their health and wellbeing. You’ll be the first point of contact for service users, offering a calm, welcoming and helpful response when they need it most.
You’ll work as part of a supportive public health team, helping people understand their options and guiding them to the right services. Your work will support safe, well‑organised services and positive experiences for patients, carers and visitors.
What you’ll do:
• Act as the first point of contact by phone and in person, responding to enquiries clearly and sensitively
• Carry out basic non‑clinical screening and pass people to the right service
• Share simple health messages and offer supportive listening
• Record accurate information on electronic systems and maintain confidentiality
• Support reception, administration tasks and day‑to‑day service activity
What we’re looking for:
• Experience or knowledge of customer service or administration, or transferable skills
• Confidence communicating with a wide range of people, including those who may be upset or anxious
• Good organisation skills and the ability to manage your workload
• Basic IT skills and confidence using computer systems
• A flexible, team‑focused approach with a willingness to learn
We welcome applications from people of all backgrounds and value the different experiences and perspectives you bring to our teams.
At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.
Please see the job description and person specification attached to this job advert for full details on this role.
This advert closes on Tuesday 2 Jun 2026
You’ll work as part of a supportive public health team, helping people understand their options and guiding them to the right services. Your work will support safe, well‑organised services and positive experiences for patients, carers and visitors.
What you’ll do:
• Act as the first point of contact by phone and in person, responding to enquiries clearly and sensitively
• Carry out basic non‑clinical screening and pass people to the right service
• Share simple health messages and offer supportive listening
• Record accurate information on electronic systems and maintain confidentiality
• Support reception, administration tasks and day‑to‑day service activity
What we’re looking for:
• Experience or knowledge of customer service or administration, or transferable skills
• Confidence communicating with a wide range of people, including those who may be upset or anxious
• Good organisation skills and the ability to manage your workload
• Basic IT skills and confidence using computer systems
• A flexible, team‑focused approach with a willingness to learn
We welcome applications from people of all backgrounds and value the different experiences and perspectives you bring to our teams.
At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.
Please see the job description and person specification attached to this job advert for full details on this role.
This advert closes on Tuesday 2 Jun 2026
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.