Office Administrator
| Dyddiad hysbysebu: | 19 Mai 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Mehefin 2026 |
| Lleoliad: | WF33BX |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ARTISIANA LTD |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are looking for a highly organised and motivated Office / Online Administrator to join our growing team in Wakefield. This is a full-time, office-based role supporting the day-to-day operations of the business, online sales channels, and customer service functions.
The successful candidate will have excellent communication skills, strong attention to detail, and a professional telephone manner. You will play a key role in ensuring customer orders are processed efficiently and customers receive outstanding service.
Key Responsibilities
Processing customer orders accurately and efficiently
Managing online orders from various sales platforms
Handling customer enquiries via phone, email, and online messaging
Providing excellent customer service and after-sales support
Arranging collections and deliveries with couriers and transport providers
Updating and maintaining product listings and online catalogues
Monitoring stock levels and liaising with suppliers where required
Producing invoices, dispatch notes, and other office documentation
Maintaining accurate customer and order records
Assisting with returns, exchanges, and delivery issues
Supporting sales administration and general office operations
Managing incoming calls and directing enquiries appropriately
Filing, scanning, and general administrative duties
Assisting management with ad-hoc office tasks and projects
Requirements
Previous administration, office, or customer service experience preferred
Excellent telephone manner and communication skills
Strong organisational and multitasking abilities
Good IT skills including Microsoft Office and email systems
Experience using online sales platforms such as Amazon, eBay, Etsy, Shopify, or similar is advantageous
Ability to work independently and as part of a team
High attention to detail and accuracy
Positive attitude and willingness to learn
What We Offer
Full-time permanent position
Friendly and supportive working environment
Opportunity to grow within the business
On-site office-based role in Wakefield
Staff training and development opportunities
MUST HAVE WORKING VISA IN THE UK.
The successful candidate will have excellent communication skills, strong attention to detail, and a professional telephone manner. You will play a key role in ensuring customer orders are processed efficiently and customers receive outstanding service.
Key Responsibilities
Processing customer orders accurately and efficiently
Managing online orders from various sales platforms
Handling customer enquiries via phone, email, and online messaging
Providing excellent customer service and after-sales support
Arranging collections and deliveries with couriers and transport providers
Updating and maintaining product listings and online catalogues
Monitoring stock levels and liaising with suppliers where required
Producing invoices, dispatch notes, and other office documentation
Maintaining accurate customer and order records
Assisting with returns, exchanges, and delivery issues
Supporting sales administration and general office operations
Managing incoming calls and directing enquiries appropriately
Filing, scanning, and general administrative duties
Assisting management with ad-hoc office tasks and projects
Requirements
Previous administration, office, or customer service experience preferred
Excellent telephone manner and communication skills
Strong organisational and multitasking abilities
Good IT skills including Microsoft Office and email systems
Experience using online sales platforms such as Amazon, eBay, Etsy, Shopify, or similar is advantageous
Ability to work independently and as part of a team
High attention to detail and accuracy
Positive attitude and willingness to learn
What We Offer
Full-time permanent position
Friendly and supportive working environment
Opportunity to grow within the business
On-site office-based role in Wakefield
Staff training and development opportunities
MUST HAVE WORKING VISA IN THE UK.