Practice Manager
| Dyddiad hysbysebu: | 27 Mai 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mehefin 2026 |
| Lleoliad: | Spalding, PE11 4NL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A5928-26-0000 |
Crynodeb
Job Title: Practice Manager Reports to: GP Partners Location: Gosberton Medical Centre Hours: Full-Time (37 hours per week) Role Summary The Practice Manager plays a central leadership role at Gosberton Medical Centre and is a key member of the senior management team. This position is pivotal in ensuring the smooth, safe, and efficient day-to-day running of the practice. The Practice Manager provides high-quality leadership and line management to administrative and support teams and oversees the full range of non-clinical operations, including HR, finance, compliance, and patient services. With a commitment to continuous improvement and patient-centred care, the Practice Manager supports the delivery of strategic goals while ensuring compliance with all contractual and regulatory obligations. A key aspect of this role also involves active participation in the local Primary Care Network (PCN), representing the practices interests and contributing to network-wide initiatives. Key Responsibilities Operational Management Oversee all daily operations, ensuring smooth delivery of administrative and support functions. Ensure adherence to practice protocols, policies, and agreed procedures. Organise and lead internal meetings, including preparation of agendas and minutes. Liaise with building management to maintain premises, ensure security, and manage cleaning and safety systems. Manage procurement and monitor budgets for practice equipment, supplies, and external services. Ensure appropriate insurance coverage and maintain robust disaster recovery and business continuity plans. Oversee maintenance and servicing of all equipment. Strategic Management Support the GP Partners in shaping and delivering the long-term vision of the practice. Monitor and report on performance against NHS contractual requirements, KPIs, and quality frameworks. Identify opportunities for innovation, service development, and external partnerships. Team Leadership & Human Resources Provide direct line management to the reception and administrative teams. Create a positive, supportive team culture that encourages high performance and staff satisfaction. Lead on recruitment, staff induction, retention, and succession planning. Oversee annual leave, sickness, and absence processes. Manage and coordinate annual staff appraisals and ensure training needs are met. Liaise with external HR provider (Avensure) on complex matters while maintaining internal HR systems and compliance. Compliance & Continuous Improvement Ensure compliance with NHS contracts, CQC regulations, GDPR, health and safety law, and other relevant standards. Lead the regular review and updating of practice policies and procedures. Promote a culture of learning, audit, and continuous improvement across the team. Financial Management Work with GP Partners to manage and monitor budgets, ensuring financial sustainability. Oversee purchasing, invoicing, and resource allocation within set financial limits. Patient Services Ensure high-quality, accessible, patient-centred care across all practice operations. Oversee systems for managing feedback, complaints, and compliments. Support and develop the Patient Participation Group (PPG) and engage patients in service development. Promote and monitor use of patient online services and accessibility initiatives. Information & Systems Management Manage practice IT systems and ensure staff have appropriate access and training. Ensure compliance with data protection and confidentiality standards. Utilise patient and performance data to inform decisions and drive improvement. Health & Safety Work with external advisors (Avensure) and building management to ensure a safe environment for staff and patients. Maintain up-to-date risk assessments, incident logs, and ensure all mandatory training is completed. Escalate health and safety concerns to GP Partners as needed. Equality, Diversity & Inclusion Foster a culture of inclusion, equity, and respect among patients and staff. Support anti-discriminatory practice and respond proactively to the needs of underrepresented groups. Use staff and patient feedback to adapt and improve services. PCN Engagement and Representation Represent Gosberton Medical Centre at Primary Care Network (PCN) meetings and working groups. Collaborate with PCN colleagues on shared initiatives, workforce planning, service delivery, and strategic projects. Act as the main liaison between the practice and the PCN, ensuring timely communication and follow-up. Provide regular updates and feedback to GP Partners on PCN developments, decisions, and opportunities. Communications & External Relations Develop effective internal and external communication strategies. Represent the practice at external meetings and liaise with NHS and community stakeholders. Promote the practice and its services through appropriate marketing and outreach. Additional Duties Lead on practice projects, improvement initiatives, and implementation of national and local NHS developments. Undertake any other reasonable duties relevant to the management of the practice as requested by GP Partners. Working Relationships The Practice Manager reports directly to, GP Partners. The practice values a collaborative, non-hierarchical culture where all staff are encouraged to participate in continuous development and shared leadership. Regular admin and clinician meetings support whole-team involvement and inclusive decision-making