Claims Handler
| Posting date: | 22 May 2026 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Additional salary information: | plus £200 monthly bonus (gross)based on team targets |
| Hours: | Full time |
| Closing date: | 21 June 2026 |
| Location: | Northampton, Northamptonshire |
| Remote working: | On-site only |
| Company: | Graduate (The) |
| Job type: | Permanent |
| Job reference: | TGR3152 |
Summary
JOB TITLE: Claims Handler
DEPARTMENT: Claims Team
Our client is hoping to bring into their team an experienced claim handler with technical building expertise. You will have already worked in the buildings/construction/property/insurance sector and are looking to join a business where they care about your progression, training, and work/life balance.
Starting as a handler, you will have previous claims handling/management experience with strong negotiation and the ability to really listen and manage client cases. This can be a fast-paced environment
Duties will involve the following:
• Communicating facts on all building solutions relating to claims. Ensuring you have full facts on each case prior to communication with clients.
• Examining documentation to ensure we are in full possession of the facts
• Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.
• Understand the works in process and state of progress with the claim and
works carried out.
• Ensure the customer is updated throughout the repair process.
• Manage the customer, client, and claimant’s experience throughout the repair process.
• Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issues
• Entering into discussions with the claimant in order to settle the claim
• Ensuring you keep the internal system up to date and communicate any issues internally
This company have a rising stars academy and have promoted many of their talent into leadership and managerial roles, they understand the importance of valuing those that join them.
PERSON SPECIFICATION:
• Experience working within the claims/insurance sectors
• Knowledge of building products is desirable
• Strong negotiation skills
• Ability to work to deadlines
• Personable and approachable
• Looking for a career, further training & progression
• Ability to communicate effectively on all levels
• Excellent attention to detail
• Analytical
• IT literate and able to pick up new systems
• Ability to work on own initiative and manage own workload as well as add real value to the team
HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch
STARTING SALARY:
£30,000 - £35,000 DOE plus £200 monthly bonus (gross)based on team targets
HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.
BENEFITS:
• Excellent progression.
• Company pension which increases with time served
• An industry leading maternity policy
• £500 wellbeing payment at annual review
• Loyalty bonus at milestone years
• Support to continue training and paid for professional qualifications
• Access to a Rising Stars programme and equal support for mental and physical wellbeing.
HEATH & Safety: No current issues to report on site
To apply please send your CV to candidate@thegraduaterecruitment.co.uk quoting TGR3152
https://www.thegraduaterecruitment.co.uk/vacancy/technical-claims-handler
DEPARTMENT: Claims Team
Our client is hoping to bring into their team an experienced claim handler with technical building expertise. You will have already worked in the buildings/construction/property/insurance sector and are looking to join a business where they care about your progression, training, and work/life balance.
Starting as a handler, you will have previous claims handling/management experience with strong negotiation and the ability to really listen and manage client cases. This can be a fast-paced environment
Duties will involve the following:
• Communicating facts on all building solutions relating to claims. Ensuring you have full facts on each case prior to communication with clients.
• Examining documentation to ensure we are in full possession of the facts
• Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.
• Understand the works in process and state of progress with the claim and
works carried out.
• Ensure the customer is updated throughout the repair process.
• Manage the customer, client, and claimant’s experience throughout the repair process.
• Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issues
• Entering into discussions with the claimant in order to settle the claim
• Ensuring you keep the internal system up to date and communicate any issues internally
This company have a rising stars academy and have promoted many of their talent into leadership and managerial roles, they understand the importance of valuing those that join them.
PERSON SPECIFICATION:
• Experience working within the claims/insurance sectors
• Knowledge of building products is desirable
• Strong negotiation skills
• Ability to work to deadlines
• Personable and approachable
• Looking for a career, further training & progression
• Ability to communicate effectively on all levels
• Excellent attention to detail
• Analytical
• IT literate and able to pick up new systems
• Ability to work on own initiative and manage own workload as well as add real value to the team
HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch
STARTING SALARY:
£30,000 - £35,000 DOE plus £200 monthly bonus (gross)based on team targets
HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.
BENEFITS:
• Excellent progression.
• Company pension which increases with time served
• An industry leading maternity policy
• £500 wellbeing payment at annual review
• Loyalty bonus at milestone years
• Support to continue training and paid for professional qualifications
• Access to a Rising Stars programme and equal support for mental and physical wellbeing.
HEATH & Safety: No current issues to report on site
To apply please send your CV to candidate@thegraduaterecruitment.co.uk quoting TGR3152
https://www.thegraduaterecruitment.co.uk/vacancy/technical-claims-handler