Case Administrator
| Posting date: | 21 May 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Hours: | Full time |
| Closing date: | 04 June 2026 |
| Location: | Chorley, Lancashire, PR7 3BB |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH439265_1779355211 |
Summary
Case Administrator (Probation Service) - Chorley
Full-Time Temporary Contract (6 months, with potential extension)
£12.71 per hour | Monday to Friday, 37 hours/week
Are you organised, motivated, and ready to make a positive impact? Our client, a reputable organisation supporting the Probation Service, is hiring a dedicated Case Administrator to join their team in Chorley. This is a fantastic opportunity to contribute to community safety and offender management through effective administration and support.
What you'll be doing:
* Setting up and maintaining accurate offender and victim information on approved databases
* Managing referrals and fostering relationships between offender management, victims, service providers, and external agencies to promote positive outcomes and reduce reoffending
* Preparing, maintaining, and collating case records, files, and management information in line with standards
* Handling communications via telephone, email, and paper, ensuring timely and appropriate responses
* Providing cover for reception and telephone enquiries, delivering excellent customer service
* Acting as a single point of contact within the team for specific areas of work
* Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when needed
* Making practical arrangements such as appointments and directions for Sentence Plan implementation
* Performing other administrative duties as required
What you'll bring:
* Strong administrative skills with proficiency in Microsoft Office
* Excellent written and verbal communication skills
* Ability to handle sensitive information with discretion and professionalism
* Resilience and empathy when engaging with service users in challenging situations
* Organisational skills to manage multiple priorities effectively
Additional information:
* This role requires HMPPS vetting, which can take approximately 6 weeks. Successful candidates will need to wait for clearance before starting.
* A thorough background check, including DBS, reference, and address verification, will be conducted.
If you're ready to support a vital service and thrive in a dynamic environment, apply online today!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.