Deputy Practice Manager
| Posting date: | 22 May 2026 |
|---|---|
| Salary: | £35,000.00 per year |
| Additional salary information: | £35000.00 a year |
| Hours: | Full time |
| Closing date: | 05 June 2026 |
| Location: | Nantwich, CW5 5NX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1964-26-0006 |
Summary
Job DescriptionJob Title Deputy Practice Manager Job Summary The Deputy Practice Manager will support the Practice Manager and GP Partners in the effective day-to-day operational management of the practice. The post-holder will help ensure the delivery of high-quality patient services through efficient coordination of administrative and reception functions, staff support, governance, compliance, and operational processes. The role requires strong organisational, leadership, and communication skills, with the ability to work proactively within a busy primary care environment. Key ResponsibilitiesOperational Management Support the day-to-day running of the practice, ensuring efficient workflows and high standards of patient care. Monitor daily operational activity and resolve issues affecting service delivery. Assist in developing and implementing systems to improve practice productivity and efficiency. Act as the primary contact for internal IT issues and liaise with external IT support providers. Support the coordination of Practice Learning Time (PLT) sessions and staff training compliance. Staff Leadership & Administration Provide day-to-day support and leadership to reception and administrative teams. Assist with recruitment administration, inductions, onboarding, and staff exit procedures. Coordinate staff rotas, annual leave, and sickness management. Conduct team meetings, support staff appraisals, and identify training and development needs. Monitor mandatory training compliance and maintain accurate staff records. Patient Services & Complaints Support the investigation and management of patient complaints, preparing information for management review. Act as a liaison for the Patient Participation Group (PPG) and support patient engagement initiatives. Governance, Compliance & Safety Assist the Practice Manager in maintaining CQC compliance and governance standards. Maintain compliance systems including TeamNet, learning events, and staff documentation. Support health and safety processes, audits, and risk management activities. Rotas, Clinics & Service Coordination Ensure clinical and reception rotas are maintained and appropriately covered. Coordinate locum bookings and ensure professional credentials are verified. Support the organisation and delivery of vaccination and enhanced service clinics. General Responsibilities Undertake additional duties appropriate to the role as requested by the Practice Manager or GP Partner. Promote equality, diversity, and inclusion, ensuring respectful and supportive care for patients and