Medical Administrator / Secretary
| Dyddiad hysbysebu: | 14 Mai 2026 |
|---|---|
| Cyflog: | £12.71 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.71 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Mehefin 2026 |
| Lleoliad: | Birmingham, B26 3TP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A5704-26-0003 |
Crynodeb
Reception and Patient Services Provide a professional, welcoming, and courteous service to patients and visitors. Answer incoming telephone calls promptly and manage enquiries appropriately. Book, amend, and cancel patient appointments using the clinical system. Manage and triage patient requests to the most appropriate clinician or service. Promote and support online services including online registration and appointment booking. Respond to patient queries in person, by telephone, and electronically. Ensure the reception area remains organised and professional. Medical Administration and Secretarial Duties Provide comprehensive secretarial and administrative support to GPs and clinicians. Process referrals, letters, reports, and medical documentation accurately and within required timescales. Type, proofread, and distribute clinical correspondence where required. Process incoming and outgoing correspondence using the clinical system (workflow management). Monitor and action clinical tasks, emails, and document workflows in a timely manner. Liaise with hospitals, community services, pharmacies, and external healthcare providers regarding patient care and referrals. Assist with processing insurance forms, medical reports, and other non-NHS documentation. Maintain accurate electronic patient records and filing systems. Ensure patient records and correspondence are filed correctly and securely. Support the management of recall systems, referrals, follow-ups, and patient communications. Process new patient registrations and deductions. Support clinicians with administrative tasks and clinic preparation. Ensure clinical rooms and administrative areas are appropriately stocked and maintained. Receive, sort, and distribute incoming mail and prepare outgoing correspondence. Provide administrative cover for colleagues during periods of sickness or annual leave. Confidentiality Maintain strict confidentiality regarding patient and practice information. Access patient records on a need-to-know basis only. Comply with GDPR, NHS confidentiality, and information governance policies. Health and Safety Follow practice Health & Safety and Infection Control procedures. Maintain a clean, safe, and organised working environment. Report risks, hazards, or incidents promptly. Undertake mandatory training including safeguarding and infection prevention. Equality and Diversity Treat all patients, carers, and colleagues with dignity and respect. Promote equality, diversity, and inclusion in all aspects of work. Deliver a non-judgemental and patient-centred service. Personal and Professional Development Participate in annual appraisals and ongoing training. Maintain and develop professional knowledge and skills. Support team learning and development. Quality and Governance Maintain high standards of professionalism and quality. Contribute to audits and quality improvement initiatives. Follow all practice policies and procedures. Manage workload effectively and prioritise tasks appropriately. Communication Communicate professionally with patients, colleagues, and external organisations. Ensure accurate and timely communication of messages and information. Support patients requiring alternative communication methods.