Key Account Manager
| Dyddiad hysbysebu: | 08 Mai 2026 |
|---|---|
| Cyflog: | £45,000 i £50,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Mehefin 2026 |
| Lleoliad: | West Midlands, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Restore Plc |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1485 |
Crynodeb
Role: Key Account Manager
Location: West Midlands
Contract Type: Permanent
Hours: Monday - Friday - 8 hours - 60 min unpaid break
Salary: from £45,000 - £50,000 depending on experience
Competitive commission structure
Must have a valid UK license
This role is first and foremost about customer retention and growth across a portfolio of large, regulated-sector customers. The successful candidate will be an experienced strategic account manager who is confident operating at senior and executive level, able to protect existing revenue, strengthen relationships, and expand their use of Restore Information management’s solutions, drawing on strong prior experience of SaaS, digital workflow and digitisation platforms.
You will already be comfortable owning complex accounts where service delivery, contract management, stakeholder alignment and commercial discipline are critical. This role requires experience, judgement, and the ability to lead internally on behalf of the customer.
Shape
Key Priorities for the Role
1. Customer Retention & Relationship Strength
Own retention for a portfolio of strategic accounts, ensuring customers remain loyal and confident in Restore Information Management as a long-term partner.
Build trusted, senior-level relationships and maintain strong engagement throughout the contract lifecycle.
Anticipate risk early, manage dissatisfaction proactively, and lead resolution when issues arise.
2. Strategic Account Planning
Develop and execute robust account plans with clear objectives for retention, growth, and service improvement.
Maintain a deep understanding of each customer’s organisation, sector pressures, regulatory environment, and future direction.
Review account plans regularly, with clear actions supported by disciplined monthly tracking.
3. Commercial & Contract Ownership
Own contractual understanding for each account, ensuring services, pricing and change control align with agreements.
Lead renewal strategy, commercial discussions and negotiations, protecting margin while delivering customer value.
Ensure accurate forecasting, pipeline management and governance.
4. Sustainable Growth
Identify, shape and convert opportunities for digital solutions, digitisation and adjacent services within existing accounts.
Work closely with Solutions and Pre-Sales teams to develop compelling, value-led customer proposals.
Focus on profitable, sustainable growth rather than one-off sales activity.
5. Service Oversight & Internal Leadership
Act as the primary escalation point for service delivery concerns within accounts.
Coordinate internal teams across operations, customer services, finance and technology to ensure contractual commitments are met.
Represent the customer internally and hold teams aligned to agreed outcomes.
Experience & Background (Essential)
The role requires prior experience.
A proven track record as a Key Account / Strategic Account Manager within a digital, SaaS, IT, or technical solutions environment
Experience managing multiple complex, high-value customer relationships
Strong background in customer retention, renewal and commercial negotiation
Experience working with regulated sectors (e.g. financial services, professional services, legal, insurance, private healthcare)
Ability to operate confidently with senior and executive stakeholders
Experience supporting tenders, contract renewals and proposals
Evidence of delivering sustainable revenue growth
Shape
Skills & Capabilities
Strong commercial and negotiation skills
Clear, confident communicator with strong presentation ability
Structured, organised and highly disciplined in account management
Proactive, resilient and solutions-focused
Comfortable working cross-functionally and influencing without authority
Shape
Technical Skills
Comfortable positioning digital, SaaS and workflow solutions (strong commercial and use-case understanding is essential)
Strong CRM discipline and data accuracy
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
About Us
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
How to sign up to the Disability Confident employer scheme (DWP)
Location: West Midlands
Contract Type: Permanent
Hours: Monday - Friday - 8 hours - 60 min unpaid break
Salary: from £45,000 - £50,000 depending on experience
Competitive commission structure
Must have a valid UK license
This role is first and foremost about customer retention and growth across a portfolio of large, regulated-sector customers. The successful candidate will be an experienced strategic account manager who is confident operating at senior and executive level, able to protect existing revenue, strengthen relationships, and expand their use of Restore Information management’s solutions, drawing on strong prior experience of SaaS, digital workflow and digitisation platforms.
You will already be comfortable owning complex accounts where service delivery, contract management, stakeholder alignment and commercial discipline are critical. This role requires experience, judgement, and the ability to lead internally on behalf of the customer.
Shape
Key Priorities for the Role
1. Customer Retention & Relationship Strength
Own retention for a portfolio of strategic accounts, ensuring customers remain loyal and confident in Restore Information Management as a long-term partner.
Build trusted, senior-level relationships and maintain strong engagement throughout the contract lifecycle.
Anticipate risk early, manage dissatisfaction proactively, and lead resolution when issues arise.
2. Strategic Account Planning
Develop and execute robust account plans with clear objectives for retention, growth, and service improvement.
Maintain a deep understanding of each customer’s organisation, sector pressures, regulatory environment, and future direction.
Review account plans regularly, with clear actions supported by disciplined monthly tracking.
3. Commercial & Contract Ownership
Own contractual understanding for each account, ensuring services, pricing and change control align with agreements.
Lead renewal strategy, commercial discussions and negotiations, protecting margin while delivering customer value.
Ensure accurate forecasting, pipeline management and governance.
4. Sustainable Growth
Identify, shape and convert opportunities for digital solutions, digitisation and adjacent services within existing accounts.
Work closely with Solutions and Pre-Sales teams to develop compelling, value-led customer proposals.
Focus on profitable, sustainable growth rather than one-off sales activity.
5. Service Oversight & Internal Leadership
Act as the primary escalation point for service delivery concerns within accounts.
Coordinate internal teams across operations, customer services, finance and technology to ensure contractual commitments are met.
Represent the customer internally and hold teams aligned to agreed outcomes.
Experience & Background (Essential)
The role requires prior experience.
A proven track record as a Key Account / Strategic Account Manager within a digital, SaaS, IT, or technical solutions environment
Experience managing multiple complex, high-value customer relationships
Strong background in customer retention, renewal and commercial negotiation
Experience working with regulated sectors (e.g. financial services, professional services, legal, insurance, private healthcare)
Ability to operate confidently with senior and executive stakeholders
Experience supporting tenders, contract renewals and proposals
Evidence of delivering sustainable revenue growth
Shape
Skills & Capabilities
Strong commercial and negotiation skills
Clear, confident communicator with strong presentation ability
Structured, organised and highly disciplined in account management
Proactive, resilient and solutions-focused
Comfortable working cross-functionally and influencing without authority
Shape
Technical Skills
Comfortable positioning digital, SaaS and workflow solutions (strong commercial and use-case understanding is essential)
Strong CRM discipline and data accuracy
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
About Us
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
How to sign up to the Disability Confident employer scheme (DWP)