Housing Neighbourhood Operations Manager
| Posting date: | 22 May 2026 |
|---|---|
| Salary: | £50,269 to £55,794 per year |
| Hours: | Full time |
| Closing date: | 12 June 2026 |
| Location: | Spalding, Lincolnshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | South Holland District Council |
| Job type: | Contract |
| Job reference: |
Summary
Are you a strategic housing leader ready to shape high-performing neighbourhood services and deliver real outcomes for residents?
We are looking for an ambitious and driven Housing Neighbourhood Operations Manager to take on a pivotal leadership role within our housing service.
This is a newly created post, introduced following a service review, offering you a unique opportunity to shape the service, influence direction, and embed a high-performing, customer-focused culture from the outset.
About South Holland District Council
South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 properties including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focussed on ongoing service improvement to deliver high-quality housing services.
About the role
You will provide strategic and operational leadership across all neighbourhood housing services, including tenancy management, income, antisocial behaviour and independent living.
Working closely with the Service Director – Housing and the wider leadership team, you will:
Lead the strategic direction of neighbourhood housing services
Drive performance, compliance and continuous improvement
Act as the senior lead on Regulator of Social Housing standards and Housing Ombudsman requirements
Oversee income services, including rent and service charges
Use insight from complaints, audits and tenant feedback to improve services
Engage with Members, partners and stakeholders on performance and risk
What you’ll bring
This role requires a strong, credible leader who can operate strategically while maintaining a firm grip on operational delivery. You will bring:
Experience in social housing leadership
In-depth knowledge of housing legislation and regulatory framework
Strong financial and performance management capability
Experience delivering service improvement and transformation
Excellent communication, influencing and stakeholder management skills
How to Apply
For any questions or for an informal conversation regarding the position, please contact Vikki Cherry, Service Director-Housing at vcherry@sholland.gov.uk or 07976 642195.
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
Salary sacrifice car scheme roles over 33k*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
We are looking for an ambitious and driven Housing Neighbourhood Operations Manager to take on a pivotal leadership role within our housing service.
This is a newly created post, introduced following a service review, offering you a unique opportunity to shape the service, influence direction, and embed a high-performing, customer-focused culture from the outset.
About South Holland District Council
South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 properties including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focussed on ongoing service improvement to deliver high-quality housing services.
About the role
You will provide strategic and operational leadership across all neighbourhood housing services, including tenancy management, income, antisocial behaviour and independent living.
Working closely with the Service Director – Housing and the wider leadership team, you will:
Lead the strategic direction of neighbourhood housing services
Drive performance, compliance and continuous improvement
Act as the senior lead on Regulator of Social Housing standards and Housing Ombudsman requirements
Oversee income services, including rent and service charges
Use insight from complaints, audits and tenant feedback to improve services
Engage with Members, partners and stakeholders on performance and risk
What you’ll bring
This role requires a strong, credible leader who can operate strategically while maintaining a firm grip on operational delivery. You will bring:
Experience in social housing leadership
In-depth knowledge of housing legislation and regulatory framework
Strong financial and performance management capability
Experience delivering service improvement and transformation
Excellent communication, influencing and stakeholder management skills
How to Apply
For any questions or for an informal conversation regarding the position, please contact Vikki Cherry, Service Director-Housing at vcherry@sholland.gov.uk or 07976 642195.
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
Salary sacrifice car scheme roles over 33k*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.