Duty Manager
| Dyddiad hysbysebu: | 28 Mai 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £25000-35000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2026 |
| Lleoliad: | Maidstone, ME16 8LW |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 309892-44207967 |
Crynodeb
Serco Limited
Ready to impact a better future?
Here at Maidstone Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for Duty Manager to join our team.
As a Leisure Centre Duty Manager in our leisure operations team, you’ll play a vital role in delivering a safe, welcoming, and high-quality experience for every visitor while keeping the centre running smoothly.
This is a hands-on leadership role where your work has purpose — ensuring customers enjoy their leisure time safely while supporting colleagues to perform at their best. From opening the building to responding to live operational challenges, you’ll help create a positive impact on communities by maintaining a space where people can stay active, connected, and healthy.
What you’ll do as a Leisure Centre Duty Manager
You’ll be entrusted to:
Lead day-to-day operations of the leisure centre, ensuring a safe and efficient environment
Act as a key holder, taking responsibility for opening and closing the facility
Coordinate colleagues across front of house, wet side and dry side activities
Deliver excellent customer care, handling enquiries, feedback and complaints professionally
Monitor health and safety standards, carrying out checks and ensuring compliance with procedures
Respond confidently to incidents and emergencies in line with established processes
Does this sound like you?
You’ll be a great fit for this role if you have:
Experience in a leisure, fitness or customer-focused environment
Proven ability to supervise or lead teams effectively
Strong communication skills and a passion for customer service
The ability to stay calm and make decisions under pressure
A flexible and reliable approach to working shifts
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
· Free Gym membership
Holidays: 21 days plus bank holidays
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Ready to impact a better future?
Here at Maidstone Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for Duty Manager to join our team.
As a Leisure Centre Duty Manager in our leisure operations team, you’ll play a vital role in delivering a safe, welcoming, and high-quality experience for every visitor while keeping the centre running smoothly.
This is a hands-on leadership role where your work has purpose — ensuring customers enjoy their leisure time safely while supporting colleagues to perform at their best. From opening the building to responding to live operational challenges, you’ll help create a positive impact on communities by maintaining a space where people can stay active, connected, and healthy.
What you’ll do as a Leisure Centre Duty Manager
You’ll be entrusted to:
Lead day-to-day operations of the leisure centre, ensuring a safe and efficient environment
Act as a key holder, taking responsibility for opening and closing the facility
Coordinate colleagues across front of house, wet side and dry side activities
Deliver excellent customer care, handling enquiries, feedback and complaints professionally
Monitor health and safety standards, carrying out checks and ensuring compliance with procedures
Respond confidently to incidents and emergencies in line with established processes
Does this sound like you?
You’ll be a great fit for this role if you have:
Experience in a leisure, fitness or customer-focused environment
Proven ability to supervise or lead teams effectively
Strong communication skills and a passion for customer service
The ability to stay calm and make decisions under pressure
A flexible and reliable approach to working shifts
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
· Free Gym membership
Holidays: 21 days plus bank holidays
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.