Property Repairs Helpdesk Supervisor
| Dyddiad hysbysebu: | 13 Mai 2026 |
|---|---|
| Cyflog: | £31,982 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mehefin 2026 |
| Lleoliad: | Derby, Derbyshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Nacro |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Property Repairs Helpdesk Supervisor – CAS-2 |
Crynodeb
Property Repairs Helpdesk Supervisor – CAS-2
Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 per annum
Working Hours: 37.5 hours per week
Enhanced dbs required
Some organisations talk about making a difference, at Nacro, do it every day.
We support people to build brighter futures, helping individuals overcome barriers and move forward with confidence. To do this, we need passionate, committed people who want to make a real difference.
We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service – 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro’s CAS-2 property portfolio.
Who Are We Looking For?
We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team.
You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high.
This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position.
Key Responsibilities
Supervise the day-to-day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery
Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance
Ensure repair requests are processed promptly and in line with contractual and performance targets
Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders
Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues
Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team
Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money
Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews
Support pre- and post-inspections and property condition surveys alongside surveyors
Compile and analyse repairs and maintenance data to produce performance reports and KPI information
Deputise for the Property Repairs Helpdesk Manager during periods of absence
Who Will Thrive in This Role?
Strong communicators who can confidently engage with a range of internal and external stakeholders
Organised professionals who can manage competing priorities and work effectively under pressure
Detail-focused individuals with strong administrative and reporting skills
Collaborative team players with leadership or supervisory experience
Problem-solvers who can respond positively to challenges and changing priorities
Essential Skills & Experience
Minimum of two years’ experience in property repairs and maintenance within the social housing or private rented sector
Ideally experienced within a property repairs helpdesk environment
Strong understanding of the rented and/or social housing sector
Experience managing complex administrative systems
Excellent written and verbal communication skills
Strong organisational skills with the ability to prioritise workloads and meet deadlines
Experience monitoring KPIs and producing performance reports
Good ICT skills, including Microsoft Excel, Word, and Outlook
Excellent attention to detail
· For the Nacro Candidate pack please click here
· For further information about the role please click here.
Why Join Nacro?
At Nacro, you’ll be part of an organisation committed to creating positive change for individuals and communities across the UK. We value diversity, inclusion, collaboration, and professional development, and we’re committed to supporting our colleagues to thrive.
If you’re looking for a rewarding role where your skills can make a genuine impact, we’d love to hear from you.
Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 per annum
Working Hours: 37.5 hours per week
Enhanced dbs required
Some organisations talk about making a difference, at Nacro, do it every day.
We support people to build brighter futures, helping individuals overcome barriers and move forward with confidence. To do this, we need passionate, committed people who want to make a real difference.
We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service – 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro’s CAS-2 property portfolio.
Who Are We Looking For?
We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team.
You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high.
This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position.
Key Responsibilities
Supervise the day-to-day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery
Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance
Ensure repair requests are processed promptly and in line with contractual and performance targets
Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders
Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues
Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team
Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money
Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews
Support pre- and post-inspections and property condition surveys alongside surveyors
Compile and analyse repairs and maintenance data to produce performance reports and KPI information
Deputise for the Property Repairs Helpdesk Manager during periods of absence
Who Will Thrive in This Role?
Strong communicators who can confidently engage with a range of internal and external stakeholders
Organised professionals who can manage competing priorities and work effectively under pressure
Detail-focused individuals with strong administrative and reporting skills
Collaborative team players with leadership or supervisory experience
Problem-solvers who can respond positively to challenges and changing priorities
Essential Skills & Experience
Minimum of two years’ experience in property repairs and maintenance within the social housing or private rented sector
Ideally experienced within a property repairs helpdesk environment
Strong understanding of the rented and/or social housing sector
Experience managing complex administrative systems
Excellent written and verbal communication skills
Strong organisational skills with the ability to prioritise workloads and meet deadlines
Experience monitoring KPIs and producing performance reports
Good ICT skills, including Microsoft Excel, Word, and Outlook
Excellent attention to detail
· For the Nacro Candidate pack please click here
· For further information about the role please click here.
Why Join Nacro?
At Nacro, you’ll be part of an organisation committed to creating positive change for individuals and communities across the UK. We value diversity, inclusion, collaboration, and professional development, and we’re committed to supporting our colleagues to thrive.
If you’re looking for a rewarding role where your skills can make a genuine impact, we’d love to hear from you.
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