Team Leader Customer Service
| Posting date: | 20 May 2026 |
|---|---|
| Salary: | £37,000 to £42,000 per year |
| Additional salary information: | free parking, good benefits, staff discounts etc |
| Hours: | Full time |
| Closing date: | 19 June 2026 |
| Location: | Newton Heath, Manchester |
| Remote working: | On-site only |
| Company: | CW Recruitment |
| Job type: | Permanent |
| Job reference: | m43 |
Summary
to apply email cv - info@catherinewhyterecruitment.co.uk
CUSTOMER SERVICE TEAM LEADER - £38000 - £43000 + generous benefits
We are seeking a dynamic and experienced Customer Service Team Lead to oversee our customer support operations. This role involves working "HANDS ON" and guiding a team to deliver exceptional service, ensuring customer satisfaction, and maintaining efficient communication channels.
You will manage a busy, experienced team of 6 Order Processors – Customer service advisors. Dealing with escalations, driving forward improvements and coaching staff.
You will play a pivotal role in overseeing day to day management of the customer experience team, ensuring efficient collaboration, in order to deliver successful projects on time.
Responsible for leading the Customer Service and Projects teams. Ensure the effective delivery, communication, and execution of all customer orders/projects
Monitor service levels and implement strategies to gain effective customer feedback to review our customer experience. Ensure timely and effective resolution of customer issues and escalations.
You will have previous Team leading experience in a fast moving CLIENT FOCUSED environment with a confident leadership style with some Project Management understanding.
Experience of SAP and Microsoft Dynamics
CUSTOMER SERVICE TEAM LEADER - £38000 - £43000 + generous benefits
We are seeking a dynamic and experienced Customer Service Team Lead to oversee our customer support operations. This role involves working "HANDS ON" and guiding a team to deliver exceptional service, ensuring customer satisfaction, and maintaining efficient communication channels.
You will manage a busy, experienced team of 6 Order Processors – Customer service advisors. Dealing with escalations, driving forward improvements and coaching staff.
You will play a pivotal role in overseeing day to day management of the customer experience team, ensuring efficient collaboration, in order to deliver successful projects on time.
Responsible for leading the Customer Service and Projects teams. Ensure the effective delivery, communication, and execution of all customer orders/projects
Monitor service levels and implement strategies to gain effective customer feedback to review our customer experience. Ensure timely and effective resolution of customer issues and escalations.
You will have previous Team leading experience in a fast moving CLIENT FOCUSED environment with a confident leadership style with some Project Management understanding.
Experience of SAP and Microsoft Dynamics