Tenancy Services Manager
| Posting date: | 22 May 2026 |
|---|---|
| Salary: | £47,181 to £51,356 per year |
| Hours: | Full time |
| Closing date: | 12 June 2026 |
| Location: | Spalding, Lincolnshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | South Holland District Council |
| Job type: | Permanent |
| Job reference: |
Summary
Are you an experienced housing professional with a passion for delivering high-quality services and leading frontline teams?
We are seeking a Tenancy Services Manager to lead the operational delivery of tenancy management, income collection, and neighbourhood services across our housing portfolio. This is a critical role at the heart of our frontline service, where strong leadership, sound judgement, and a commitment to excellence will have a direct impact on tenants and communities.
About South Holland District Council
South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 properties including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focused on ongoing service improvement to deliver high-quality housing services.
About the role
You will provide visible leadership across frontline housing services, ensuring consistent, high-quality delivery while supporting teams to manage complex cases and deliver sustainable tenancy outcomes.
Reporting into the Housing Neighbourhood Operations Manager, you will:
Drive service performance and deliver against key KPIs
Oversee complex or escalated cases, ensuring consistent and proportionate decision-making
Use data, KPIs and insight to monitor and improve service delivery
Lead, coach and develop staff, creating a high-performing and accountable team culture
Ensure services are compliant, well-documented and audit-ready
What you’ll bring
You will be a confident and credible housing professional with strong operational leadership experience. You will bring:
Proven experience in tenancy management, income collection and neighbourhood services
The ability to lead, motivate and performance manage frontline teams
Strong knowledge of safeguarding, ASB and tenancy enforcement
Excellent communication, organisational and decision-making skills
A customer-focused, solutions-driven approach to service delivery
How to Apply
For any questions or for an informal conversation regarding the position, please contact Vikki Cherry, Service Director-Housing at vcherry@sholland.gov.uk or 07976 642195.
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
Salary sacrifice car scheme roles over 33k*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
We are seeking a Tenancy Services Manager to lead the operational delivery of tenancy management, income collection, and neighbourhood services across our housing portfolio. This is a critical role at the heart of our frontline service, where strong leadership, sound judgement, and a commitment to excellence will have a direct impact on tenants and communities.
About South Holland District Council
South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 properties including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focused on ongoing service improvement to deliver high-quality housing services.
About the role
You will provide visible leadership across frontline housing services, ensuring consistent, high-quality delivery while supporting teams to manage complex cases and deliver sustainable tenancy outcomes.
Reporting into the Housing Neighbourhood Operations Manager, you will:
Drive service performance and deliver against key KPIs
Oversee complex or escalated cases, ensuring consistent and proportionate decision-making
Use data, KPIs and insight to monitor and improve service delivery
Lead, coach and develop staff, creating a high-performing and accountable team culture
Ensure services are compliant, well-documented and audit-ready
What you’ll bring
You will be a confident and credible housing professional with strong operational leadership experience. You will bring:
Proven experience in tenancy management, income collection and neighbourhood services
The ability to lead, motivate and performance manage frontline teams
Strong knowledge of safeguarding, ASB and tenancy enforcement
Excellent communication, organisational and decision-making skills
A customer-focused, solutions-driven approach to service delivery
How to Apply
For any questions or for an informal conversation regarding the position, please contact Vikki Cherry, Service Director-Housing at vcherry@sholland.gov.uk or 07976 642195.
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
Salary sacrifice car scheme roles over 33k*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.