Reception Manager
| Dyddiad hysbysebu: | 19 Mai 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Mehefin 2026 |
| Lleoliad: | Oldham, OL3 6AH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A5333-26-0005 |
Crynodeb
Primary key responsibilities The following are the core responsibilities of the Reception Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Oversee the administration and support operations of the practice, ensuring staff achieve their primary responsibilities b. Line manage all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training c. Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data d. Support, create and maintain clinical rotas for all types of appointments e. Complete staff appraisals as required f. Identify and deliver team training where required g. Compile reception staff rotas h. Review and update all reception policies and procedures as required i. Support the management team in the compilation of practice reports and the practice development plan j. Develop, implement and embed efficient office processes and procedures to adhere to extant legislation k. Act as a focal point for the practice, managing requests from external organisations such as the local police, solicitors, DVLA and other agencies l. Coordinate the provision of temporary reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences m. Update the appointment system to reflect leave and other approved absences n. Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the reception team is fully conversant with the complaints procedure o. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary p. Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately q. Be instrumental in ensuring that both Enhanced Service and QOF achievements have been maximised r. Maintain the practice website and waiting area communication channels. s. Be an integral part of the general practice team t. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children u. Support in the delivery of enhanced services and other service requirements v. Undertake all mandatory training and induction programmes w. Contribute to and embrace the spectrum of clinical governance x. Maintain a clean, tidy, effective working area at all times y. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Wider responsibilities In addition to the primary responsibilities, the Reception Manager has the following wider responsibilities: a. Deputise for the Deputy Practice Manager in their absence b. Coordinate and produce meeting agendas and record the minutes of meetings c. Support in the maintenance of the practice social media accounts d. Monitor and promote the use of the Friends and Family Test e. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives f. Coordinate and act as secretary for the Patient Participation Group meetings g. Participate in any audits as directed h. Attend and actively participate in practice management meetings i. Attend any external meetings pertinent to this role j. Support and participate in shared learning