Regional Service Manager
| Dyddiad hysbysebu: | 05 Mai 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Mehefin 2026 |
| Lleoliad: | B2 4QA |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 95051 |
Crynodeb
Job Purpose:
The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Key Responsibilities:
Service Delivery & Compliance
· Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
· Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
· Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
· Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
· Manage and oversee remedial works, including job scoping, scheduling, and follow-up.
Team Management
· Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
· Conduct regular team meetings, 1-1s, and performance reviews.
· Identify training needs and support the development of engineers
· Promote a safety-first, customer-focused culture within the service department.
Operational Improvements
· Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
· Support recruitment activities to strengthen engineering and support teams.
· Collaborate with senior leadership to refine service strategy and KPIs.
· Monitor and report on departmental performance against agreed targets.
Customer & Stakeholder Engagement
· Act as point of escalation for customer issues, ensuring prompt resolution.
· Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
· Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience:
· Proven experience in fire alarm service management or a similar role.
· Strong working knowledge of BS 5839-1:2025.
· Technical understanding of fire alarm systems and remedial requirements.
· Experience managing engineering and service desk teams.
· Effective communication, organisation, and leadership skills.
· Competency in service management software and reporting tools.
The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Key Responsibilities:
Service Delivery & Compliance
· Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
· Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
· Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
· Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
· Manage and oversee remedial works, including job scoping, scheduling, and follow-up.
Team Management
· Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
· Conduct regular team meetings, 1-1s, and performance reviews.
· Identify training needs and support the development of engineers
· Promote a safety-first, customer-focused culture within the service department.
Operational Improvements
· Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
· Support recruitment activities to strengthen engineering and support teams.
· Collaborate with senior leadership to refine service strategy and KPIs.
· Monitor and report on departmental performance against agreed targets.
Customer & Stakeholder Engagement
· Act as point of escalation for customer issues, ensuring prompt resolution.
· Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
· Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience:
· Proven experience in fire alarm service management or a similar role.
· Strong working knowledge of BS 5839-1:2025.
· Technical understanding of fire alarm systems and remedial requirements.
· Experience managing engineering and service desk teams.
· Effective communication, organisation, and leadership skills.
· Competency in service management software and reporting tools.