Generalist Outreach Advisor
| Dyddiad hysbysebu: | 01 Mehefin 2026 |
|---|---|
| Cyflog: | £24,650 i £25,000 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 01 Gorffennaf 2026 |
| Lleoliad: | Deeping St. James, Peterborough |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Citizens Advice South Lincolnshire |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Generalist Adviser
Job Description
Main duties and responsibilities
Advice giving
● Interview clients using sensitive listening and questioning skills in
order to allow clients to explain their problem(s) and empower
them to set their own priorities.
● Use the Citizens Advice AdviserNet website to find, interpret and
communicate the relevant information.
● Research and explore options and implications so that clients can
make informed decisions.
● Act for the client where necessary by calculating, negotiating,
drafting letters and telephoning.
● Ensure that all work conforms to the organisation’s office manual
and the Advice Quality standard as appropriate.
● Ensure that work reflects and supports the Citizens Advice service’s
equality and diversity strategy.
● Maintain detailed case records for the purpose of continuity of
casework, information retrieval, statistical monitoring and report
preparation.
Research and Campaigns
● Assist with research and campaigns work by providing information
as appropriate.
● Alert clients to research and campaign options.
● Keep up to date with legislation, policies and procedures and
undertake appropriate training.
Administration
● Attend relevant internal and external meetings as agreed with the
line manager.
● Prepare for and attend supervisor session/team meetings/staff
meetings as appropriate.
● Use IT for statistical recording of information relating to research
and campaigns and funding requirements, record keeping and
document production.
● Ensure all work conforms to the organisation’s systems and
procedures.
Other
Complete required training to comply with quality assurance processes.
Carry out any task that may be within the scope of the post to ensure the
effective delivery and development of the service
Job Description
Main duties and responsibilities
Advice giving
● Interview clients using sensitive listening and questioning skills in
order to allow clients to explain their problem(s) and empower
them to set their own priorities.
● Use the Citizens Advice AdviserNet website to find, interpret and
communicate the relevant information.
● Research and explore options and implications so that clients can
make informed decisions.
● Act for the client where necessary by calculating, negotiating,
drafting letters and telephoning.
● Ensure that all work conforms to the organisation’s office manual
and the Advice Quality standard as appropriate.
● Ensure that work reflects and supports the Citizens Advice service’s
equality and diversity strategy.
● Maintain detailed case records for the purpose of continuity of
casework, information retrieval, statistical monitoring and report
preparation.
Research and Campaigns
● Assist with research and campaigns work by providing information
as appropriate.
● Alert clients to research and campaign options.
● Keep up to date with legislation, policies and procedures and
undertake appropriate training.
Administration
● Attend relevant internal and external meetings as agreed with the
line manager.
● Prepare for and attend supervisor session/team meetings/staff
meetings as appropriate.
● Use IT for statistical recording of information relating to research
and campaigns and funding requirements, record keeping and
document production.
● Ensure all work conforms to the organisation’s systems and
procedures.
Other
Complete required training to comply with quality assurance processes.
Carry out any task that may be within the scope of the post to ensure the
effective delivery and development of the service
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.