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Maintenance Planner
| Posting date: | 21 May 2026 |
|---|---|
| Salary: | £37,595 per year |
| Hours: | Full time |
| Closing date: | 01 June 2026 |
| Location: | B37 7YN |
| Remote working: | On-site only |
| Company: | CITIZEN |
| Job type: | Permanent |
| Job reference: | TP1578678404MP |
Summary
This role, within our Maintenance Operations directorate and reporting to the Operations Manager (Planning, Performance & Process), is central to enhancing the repairs and maintenance service for our customers. The post holder will interrogate systems and analyse large data sets to identify opportunities for service improvement, lead process reviews and redesign, and work collaboratively with operational teams to ensure repairs are delivered efficiently and effectively. By using insights to drive a performance-focused culture, the role will help shape innovative solutions that improve the customer experience and service outcomes.
Position: Maintenance Planner
Salary: £37595
Location: 4040 Lakeside
Hours: 37 hours Monday – Friday between 8am and 6pm
Key Responsibilities:
Manage maintenance work orders from creation to completion, ensuring targets are met
Act as the main contact for customer and internal enquiries, providing timely updates
Coordinate with supervisors and engineers to deliver efficient maintenance services
Raise and manage jobs using housing and scheduling systems (DRS/ActiveH)
Monitor progress, ensuring accurate records and compliance with processes
Support complaint resolution and use feedback to enhance service quality
Ensure effective first-time fixes and manage follow-on works
Assist with out-of-hours emergency support when required
Promote health & safety and ensure adherence to policies and procedures
Contribute to service improvements and support team development
Take initiative, solve problems, and adapt to changing priorities
Work closely with teams across the business to find ways to improve our repairs service and make a real difference for our customers.
Use data and insights to help teams work more efficiently, deploy resources effectively, and achieve outstanding results.
Qualifications and experience:
Experience using IT systems, including Microsoft Office, scheduling, and performance management tools
Strong administrative skills and knowledge of office procedures
Experience working in a target-driven, team environment and use initiative
Understanding of housing maintenance processes (desirable)
Excellent communication skills, with a confident and professional telephone manner
Ability to handle challenging situations and resolve problems effectively
Data awareness, including confidentiality and data protection principles
Flexible and adaptable, with a positive approach to change
Committed to equality, diversity, and delivering a customer-focused service with integrity
Manager’s Quote:
We’re looking for a proactive and organised individual who thrives in a fast-paced environment and takes pride in delivering an excellent service for our customers. You’ll play a key role in keeping our repairs and maintenance service running smoothly—coordinating effectively, communicating with confidence, and taking ownership to resolve challenges. If you enjoy working as part of a supportive team, making a real difference to customers, and being empowered to make decisions, this is a fantastic opportunity to grow and succeed with us.
What We Offer:
Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
Annual Leave: Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Health and Wellness: Comprehensive health insurance and wellness programs.
Work-Life Balance: Flexible working hours and generous leave policies.
Employee Development: Access to training programs and career development resources.
Find out more here: Citizen | Benefits
Company Culture:
We will be an employer of choice and invest in our people
We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
Closing date: 1st June 2026
Interview date: 11th / 12th June 2026
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Position: Maintenance Planner
Salary: £37595
Location: 4040 Lakeside
Hours: 37 hours Monday – Friday between 8am and 6pm
Key Responsibilities:
Manage maintenance work orders from creation to completion, ensuring targets are met
Act as the main contact for customer and internal enquiries, providing timely updates
Coordinate with supervisors and engineers to deliver efficient maintenance services
Raise and manage jobs using housing and scheduling systems (DRS/ActiveH)
Monitor progress, ensuring accurate records and compliance with processes
Support complaint resolution and use feedback to enhance service quality
Ensure effective first-time fixes and manage follow-on works
Assist with out-of-hours emergency support when required
Promote health & safety and ensure adherence to policies and procedures
Contribute to service improvements and support team development
Take initiative, solve problems, and adapt to changing priorities
Work closely with teams across the business to find ways to improve our repairs service and make a real difference for our customers.
Use data and insights to help teams work more efficiently, deploy resources effectively, and achieve outstanding results.
Qualifications and experience:
Experience using IT systems, including Microsoft Office, scheduling, and performance management tools
Strong administrative skills and knowledge of office procedures
Experience working in a target-driven, team environment and use initiative
Understanding of housing maintenance processes (desirable)
Excellent communication skills, with a confident and professional telephone manner
Ability to handle challenging situations and resolve problems effectively
Data awareness, including confidentiality and data protection principles
Flexible and adaptable, with a positive approach to change
Committed to equality, diversity, and delivering a customer-focused service with integrity
Manager’s Quote:
We’re looking for a proactive and organised individual who thrives in a fast-paced environment and takes pride in delivering an excellent service for our customers. You’ll play a key role in keeping our repairs and maintenance service running smoothly—coordinating effectively, communicating with confidence, and taking ownership to resolve challenges. If you enjoy working as part of a supportive team, making a real difference to customers, and being empowered to make decisions, this is a fantastic opportunity to grow and succeed with us.
What We Offer:
Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
Annual Leave: Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Health and Wellness: Comprehensive health insurance and wellness programs.
Work-Life Balance: Flexible working hours and generous leave policies.
Employee Development: Access to training programs and career development resources.
Find out more here: Citizen | Benefits
Company Culture:
We will be an employer of choice and invest in our people
We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
Closing date: 1st June 2026
Interview date: 11th / 12th June 2026
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.