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Deputy Director of Patient Experience and Engagment
| Posting date: | 20 May 2026 |
|---|---|
| Salary: | £94,356.00 to £108,814.00 per year |
| Additional salary information: | £94356.00 - £108814.00 a year |
| Hours: | Full time |
| Closing date: | 01 June 2026 |
| Location: | Stoke on Trent, ST4 4QG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9205-26-1070 |
Summary
Develop and implement a five-year Patient Experience & Engagement Strategy, ensuring alignment with ICS priorities and the NHS Ten Year Plan. Interpret and translate national policy and regulatory requirements into actionable Trust-wide frameworks Lead strategic planning for patient involvement, ensuring measurable improvements in experience and outcomes. Represent the Trust at local, regional and national forums, influencing policy and sharing best practice. Build strategic alliances with Healthwatch, local authorities, (VCSE) Voluntary Care Sector partners, and patient and carer groups. Ensure co-production and lived experience panels inform service redesign and transformation programmes. Provide Board-level assurance monthly reports on patient experience performance, equality impact, and engagement compliance. Develop and manage a responsive service to manage complaints, PALS, and patient feedback systems in a timely manner, ensuring learning is embedded in all governance processes. Benchmark Trust performance against peer organisations and lead improvement programmes across the Trust in collaboration with the Care Groups triumvirate. Drive digital inclusion and innovative engagement methods, including real-time feedback and virtual involvement platforms in collaboration with the patient engagement team to deliver timely responses in line with Trust values. Lead research and development initiatives to transform and advance patient experience methodologies as a major part of the role Deliver and support cultural change programmes to embed patient-centred care across all services, in partnership with Organisational Development teams