Retentions Executive
| Dyddiad hysbysebu: | 29 Mai 2026 |
|---|---|
| Cyflog: | £26,500 i £31,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mehefin 2026 |
| Lleoliad: | Rochdale, Greater Manchester, OL11 1RY |
| Cwmni: | Zen Internet Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JOB0601_1780043157 |
Crynodeb
Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are. We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you. We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process. If you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email, you can to and we will get back to you as soon as possible. FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
About the role
Zen has an ambitious three-year growth objective underpinned by the retention and growth of our customer base.
The post holder is a key member of the Zen Consumer Sales team. They are responsible for contributing towards the increased upsell, retention and growth activity for B2C customers.
The post holder has the responsibility for predominately answering inbound calls, replying to emails and making outbound calls to reduce churn and increase loyalty. At Zen we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity and communication solutions work for them.
The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent communication skills. They will be committed to striving to overachieve targets while maintaining a focus on excellent customer experience.
What you'll do
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Achieve sales targets through retaining existing customers, up selling and cross selling
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Meeting or exceeding other financial and non-financial KPI's
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Responding to inbound calls, emails and making outbound contact with customers, analysing their needs and recommend solutions to meet these needs - including other Zen services that the customer may not have considered.
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Ensure best practice in approach to promoting the business and selling the appropriate product/service based on customer requirements
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Develop an in-depth understanding of the divisional product set, services and strategy
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Understanding an
Benefits
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People-friendly policies
- Recognition awards where we celebrate the most awesome people
- Retail discounts
- Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days' paid leave per year for voluntary work
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd