Administration Officer
| Posting date: | 29 May 2026 |
|---|---|
| Salary: | £13.25 per hour |
| Hours: | Full time |
| Closing date: | 05 June 2026 |
| Location: | Birkenhead, Merseyside, CH41 5EN |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH439477_1780044052 |
Summary
Admin Officer (Temporary, Full-Time) - Birkenhead
Our Client, a reputable government organisation, is hiring for a dedicated Admin Officer to join their team in Birkenhead on a full-time, temporary basis until April 2027. This is an excellent opportunity to contribute to the justice system by providing vital administrative and customer service support.
What you'll be doing:
* Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
* Engaging with users and stakeholders face-to-face, via phone (incoming and outbound), and through written correspondence, offering clear guidance and support, especially for those with complex needs.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring they receive accurate and specific information.
* Supporting users through complaints procedures, providing immediate assistance to prevent escalation, and updating case management systems as required.
* Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to issues.
* Processing work according to standard operating procedures to meet performance and service standards.
* Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
* Handling jury service tasks, including selection, deferrals, reassignments, and attendance tracking, along with processing expenses and court fees.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
* Providing judicial support such as diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and producing basic reports.
* Contributing to health and safety operations, including safety checks, issue logging, and key governance.
What you'll bring:
* Strong customer service skills with the ability to communicate clearly and empathetically.
* Excellent organisational skills and attention to detail.
* Ability to follow procedures accurately and handle sensitive information securely.
* Good IT skills, including familiarity with case management systems.
* A proactive approach to problem-solving and risk awareness.
* Flexibility to adapt to changing priorities and demands.
This role offers a competitive pay rate of £13.25 per hour, working 37 hours per week, Monday to Friday. If you're organised, customer-focused, and eager to support the justice system, we want to hear from you!
Apply now to join a dedicated team making a difference in the community.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.