Patient Experience Manager

Posting date:	03 June 2026
Salary:	£47,951.00 to £56,863.00 per year
Additional salary information:	£47951.00 - £56863.00 a year
Hours:	Full time
Closing date:	12 June 2026
Location:	London, N19 5NF
Company:	NHS Jobs
Job type:	Contract
Job reference:	C9220-26-0347

Summary

The Patient Experience Manager is responsible for supporting the Patient Experience and Voluntary Services team to ensure that patients, their relatives, carers and members of the public are given every opportunity to engage with our services and provide feedback about their experience and that the Trust learns and improves as a result of those experiences. The Patient Experience Manager in conjunction with the Head of Patient Experience will lead on a range of initiatives to ensure that we involve our community and in particular seldom heard groups, enabling them to feedback effectively and support staff to translate their results from FFT, complaints and national surveys into meaningful practical actions to generate improvements. Supporting all patient experience feedback particularly the roll out of the Friends and Family Test (FFT) and develop new surveys using our FFT portal IQVIA. Overseeing the contract and relationship with the Friends and Family Test & National survey programme providers on behalf of the Head of Patient Experience. Ensuring there is analysis of all national surveys including the development of reports and bespoke action plans, identifying problematic areas and negotiating improvements. Produce regular (monthly, quarterly, annual) reports which highlight patient experience information, learning and actions to improve. Assist in the writing of reports and feeding back to services about the information received. Actively engage members of the public in using electronic, and paper surveys and learning from their experiences, particularly seldom heard groups. Providing leadership and management to the Patient Experience and Voluntary Services Team.