Pension Administrator
| Posting date: | 02 June 2026 |
|---|---|
| Salary: | £25,272.00 per year |
| Additional salary information: | £25272.00 a year |
| Hours: | Full time |
| Closing date: | 15 June 2026 |
| Location: | Wigan, WN1 1XX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9302-26-0272 |
Summary
Act as first point of contact for visitors to Payroll department based at Buckingham Row. Ensure a friendly, approachable, and professional manner when interacting with internal and external customers virtually and/or face to face. Mange the receipt and timely distribution of all incoming hard copy mail allocated to the Pensions team to the relevant person in a timely manner. Support the triaging of received requests and documents for processing ensuring they are completed correctly with the authorised signatures, were appropriate. Record all documents/information received and ensure they are correctly stored in an electronic format. Ensure all interactions in relation to requests and enquiries to the department are dealt with in an efficient, effective, and courteous manner. Provide support to customers as appropriate, informing of next steps to resolving requests and queries and referring complex matters to work colleagues for further support when appropriate. Provide an advisory service on best practice to all managers by promoting the correct policies and procedures relating to all work activities. Ensure that own administration workload is managed and planned to support delivery outcomes required, informing line manager/s of any circumstances that may impact on delivery by required deadlines. Identify and report any areas of improvement along with making suggestions and ideas for further consideration.