Planner
| Posting date: | 21 May 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 June 2026 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 154886 |
Summary
Planner
Contract: Key Account Network
Location: Birmingham, B37 7YL
Hours of work: 40
Contract Type: Fixed Term Contract - 6 months
We are seeking a Planner to support the effective coordination and scheduling of service activities through proactive management of incoming enquiries and job requests.
The role focuses on maintaining accurate systems, monitoring shared mailboxes, and ensuring work is planned and allocated within agreed service level agreements.
Job Description
We are looking for someone who can build strong working relationships with clients and internal service teams while operating with a 72-hour lookahead approach.
Clear communication, regular updates, and timely escalation of issues are essential to ensure all tasks are scheduled and delivered efficiently.
Key Responsibilities
Manage incoming enquiries and monitor shared mailboxes
Allocate job requests to engineers in line with scheduling requirements
Maintain and update all relevant systems accurately
Operate a 72-hour lookahead to ensure jobs are scheduled ahead of SLA deadlines
Liaise with clients to provide clear communication and updates
Work closely with internal service teams to coordinate workloads
Identify and escalate issues in a timely and appropriate manner
Ensure all planning activities support service delivery commitments
Professional and Personal Competencies/Qualifications
Experience in a planning, scheduling, or coordination role
Strong organisational skills with the ability to manage multiple tasks
Clear and confident communication skills, both written and verbal
Good attention to detail and accuracy when updating systems
The ability to work effectively with clients and internal teams
Confidence in prioritising work to meet deadlines and SLAs
A proactive approach to identifying and escalating issues
The ability to work as part of a rotating shift pattern
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Key Account Network
Location: Birmingham, B37 7YL
Hours of work: 40
Contract Type: Fixed Term Contract - 6 months
We are seeking a Planner to support the effective coordination and scheduling of service activities through proactive management of incoming enquiries and job requests.
The role focuses on maintaining accurate systems, monitoring shared mailboxes, and ensuring work is planned and allocated within agreed service level agreements.
Job Description
We are looking for someone who can build strong working relationships with clients and internal service teams while operating with a 72-hour lookahead approach.
Clear communication, regular updates, and timely escalation of issues are essential to ensure all tasks are scheduled and delivered efficiently.
Key Responsibilities
Manage incoming enquiries and monitor shared mailboxes
Allocate job requests to engineers in line with scheduling requirements
Maintain and update all relevant systems accurately
Operate a 72-hour lookahead to ensure jobs are scheduled ahead of SLA deadlines
Liaise with clients to provide clear communication and updates
Work closely with internal service teams to coordinate workloads
Identify and escalate issues in a timely and appropriate manner
Ensure all planning activities support service delivery commitments
Professional and Personal Competencies/Qualifications
Experience in a planning, scheduling, or coordination role
Strong organisational skills with the ability to manage multiple tasks
Clear and confident communication skills, both written and verbal
Good attention to detail and accuracy when updating systems
The ability to work effectively with clients and internal teams
Confidence in prioritising work to meet deadlines and SLAs
A proactive approach to identifying and escalating issues
The ability to work as part of a rotating shift pattern
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.