Customers & Engagement Officer
| Posting date: | 02 June 2026 |
|---|---|
| Salary: | £15.46 per hour |
| Hours: | Full time |
| Closing date: | 16 June 2026 |
| Location: | Newcastle upon Tyne, Tyne and Wear, NE47AR |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH439815_1780394852 |
Summary
Customers & Engagement Officer
Location: Newcastle Upon Tyne
Hours: Full-time (37 hours per week, Monday to Friday, flexible between 7am and 7pm) - hybrid working with at least one day in the office
Our client, a reputable organisation committed to delivering exceptional customer service across the North East, is seeking a dedicated Customers & Engagement Officer to join their friendly and dynamic team. This is a fantastic opportunity to contribute to a vital function that supports effective communication and builds strong relationships across the region.
What you'll be doing:
* Providing accurate and timely information to customers via shared mailboxes and direct enquiries
* Monitoring and organising correspondence to ensure swift responses
* Collaborating with technical teams to deliver comprehensive answers to customer questions
* Building relationships with internal teams to identify process improvements and enhance service delivery
What you'll bring:
* Excellent organisational skills with the ability to manage your workload and meet deadlines
* Strong communication and networking skills, with a positive and caring attitude
* Ability to work well within a team and contribute to an inclusive work environment
* Proficiency in Microsoft Word, Excel, and Outlook
* Self-motivation and adaptability to respond to changing priorities in a fast-paced setting
* Flexibility to work across different shifts within the designated hours
This role offers a rewarding environment where your organisational skills and customer-focused approach will make a real difference. If you enjoy working collaboratively and thrive in a busy, supportive team, we'd love to hear from you!
Apply now to join a dedicated team supporting vital regional services.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.