Senior Live Service Analyst (UKSV)
| Dyddiad hysbysebu: | 04 Mehefin 2026 |
|---|---|
| Cyflog: | £37,922 i £41,992 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mehefin 2026 |
| Lleoliad: | Glasgow |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 463107/1 |
Crynodeb
The Senior Live Service Analyst (SLSA) is responsible for providing operational support to the Live Service Desk Manager (LSDM) and Live Service Analysts (LSA) within UKSV’s 2nd Line IT support function. The SLSA will take a leading role in the implementation of 'Live' releases, ensuring that service outages are effectively communicated and that all changes are shared with the LSAs. A key responsibility is to ensure that all process documents, guides, and Knowledge Based Articles are current, undergo annual review, and that the team receives relevant training on all supported applications. The role involves supporting the team in the timely resolution of system issues within a highly target-driven organisation. Furthermore, as vetting processes are modernised, the SLSA will assist with the introduction and management of 2nd line support for an expanding number of new business applications. The SLSA will also be an escalation point for issues and tickets that require more senior support to assist in resolving the ticket if the raiser requires or requests.
In the context of modernising vetting processes, this role encompasses the introduction and management of all second-line support for an increasing portfolio of new business applications. This includes contributing to the development, drafting, and updating of user guides, Standard Operating Procedures (SOPs), and incident-related instructions, thereby establishing and continuously enhancing the operational knowledge base of the wider support function.
- Given the inherent sensitivity of the NSVS and its data, the frontline nature of this position offers a unique vantage point from which the role holder and team members can make a significant contribution to day-to-day data and cyber security management. This also includes providing expert advice on 'best practice' to project teams and undertaking root cause analysis and diagnosis for security teams. The Senior Live Service Analyst (SLSA) will be required to assist the Live Service Desk Manager (LSDM) with an expanded remit, providing direct support to key senior stakeholders across our customer base and Government. Following such engagement, the SLSA may be required to proactively update SOPs and guidance notes for Lead Support Analysts (LSA).
- The SLSA is also tasked with cultivating relationships across the business, which may extend to key customers within the wider public sector where necessary.
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