Customer Service Administrator
| Posting date: | 02 June 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 June 2026 |
| Location: | Coventry , Warwickshire, CV34 6RL |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4799309_1780391771 |
Summary
Customer Service Advisor (Confidential) Warwickshire Full-Time | Permanent | Office-Based (5 days per week) Immediate Start Required
A large, well-established organisation based in Warwickshire is seeking a Customer Service Advisor to join their busy and dynamic team on a permanent, full-time basis. This is a confidential opportunity within a stable and growing business that places a strong emphasis on delivering exceptional customer experiences.
The Role as a Customer Service Advisor, you will be the first point of contact for customers, handling a range of enquiries and ensuring a high standard of service is consistently delivered. This is a fast-paced, office-based role requiring strong communication skills and a proactive approach.
Key Responsibilities
- Managing inbound and outbound customer enquiries via phone, email, and online channels
- Providing accurate information and resolving customer issues efficiently
- Maintaining up-to-date customer records and internal systems
- Collaborating with internal departments to ensure timely resolution of queries
- Handling complaints professionally and escalating where necessary
- Meeting individual and team performance targets
About You
- Previous experience in a customer service role (office-based preferred)
- Excellent communication and interpersonal skills
- Strong organisational skills with attention to detail
- A positive, can-do attitude with a focus on problem-solving
- Ability to work effectively in a fast-paced team environment
- Competent IT skills and confidence using multiple systems
What's on Offer
- Competitive salary (dependent on experience)
- Stable, permanent position within a reputable organisation
- Supportive team environment and training were provided.
- Opportunity for development and progression
ImportantDue to business needs, candidates must be immediately available or on a very short notice period and able to commit to working on-site in Warwickshire five days a week.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk