Your views of us: feedback from our customer survey
Being more aware of what members want from us will help us shape our services. This is why in February 2017 we asked over 3,000 contacts that use our services, ranging from our members to other healthcare organisations, what we are like to do business …
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Case of note: Michael Darnley v. Croydon Health Services NHS Trust
The claimant suffered a head injury in an assault and was taken by his friend to A&E, where he arrived at 20.26 on 17 May 2010. He told the receptionist he was in considerable pain but the department was very busy and he was advised …
Read more [Continue reading] Case of note: Michael Darnley v. Croydon Health Services NHS Trust
Linking incidents, complaints and claims – a pilot
NHS Resolution’s Safety and learning service piloted a project in conjunction with Datix and Ulysess to examine the strengths of the links between incidents, complaints and claims. There are four sites, one in each of the regions: North – North Tees and Hartlepool Hospitals NHS …
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NHS Resolution launches refreshed Professional Support and Remediation
NHS Resolution’s Practitioner performance advice service (formerly known as National Clinical Assessment Service, NCAS) launched Professional Support and Remediation (PSR) on Friday 17 March. The service will ensure that practitioners and employing and contracting organisations have access to a wide range of bespoke action plans …
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