Workforce Systems Admin Assistant
| Posting date: | 04 June 2026 |
|---|---|
| Salary: | £25,272.00 per year |
| Additional salary information: | £25272.00 a year |
| Hours: | Full time |
| Closing date: | 18 June 2026 |
| Location: | Wigan, WN1 1XX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9302-26-0274 |
Summary
Act as first point of contact for visitors tothedepartment based at Buckingham Row Ensure a friendly, approachable, and professional manner when interacting with internal and external customers virtually and/or face to face. Support the triaging of received requests and documents for processing ensuring theyare completed correctlywiththe authorised signatures, were appropriate. Record all documents/information received and ensure they are correctly stored in an electronic format. Monitor and analyse the processing of data and information. Ensure allinteractions in relation to requests andenquiries to the department are dealt with in an efficient,effective,and courteous manner. Provide support to customers asappropriate, informing of next steps to resolving requests and queries andreferringcomplex matters to work colleagues for further support when appropriate. Provide an advisory service on best practice to all managersby promoting the correct policies and procedures relating to all work activities. Ensurethat ownadministrationworkload is managed and plannedto support delivery outcomesrequired, informing line manager/sof any circumstances that mayimpacton delivery by required deadlines. Maintain quality in own work and encourage others to do so. Identifyand report any areas of improvement along with making suggestions and ideas for furtherconsideration. Communications andKeyWorking Relationships Develop andmaintainan effective working relationship withteam colleagues, internal and external stakeholders. Supportcolleaguesin the delivery of quality services to internal and external customers. Activelyparticipatein team meetings. Utilise the Trusts IT resources appropriately in line with policies and procedures. Be aware of the need for cost effective use of resources when delivering the servicesrequired.