Senior Helpdesk Assistant
| Dyddiad hysbysebu: | 02 Mehefin 2026 |
|---|---|
| Cyflog: | £26,707 i £30,378 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 14 Mehefin 2026 |
| Lleoliad: | Bath, Bath & N E Somerset |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | University of Bath |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CC13682 |
Crynodeb
Join our friendly Student Support Helpdesk team located at the heart of campus, in supporting our students to have the best University experience!
About the role
The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the advice, support and information, available, enabling them to fully benefit from their academic and broader experience.
Your primary focus will be working on our student facing, in-person helpdesk service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress.
As a Senior Helpdesk Assistant, you will act as the first point of escalation and will be responsible for oversight of various admin tasks and projects. You will also play a key role in decision making and shaping new processes.
You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills.
This is a part-time role offered at either 29.2 hours per week (0.8 FTE) or 21.9 hours per week (0.6 FTE).
For the 0.6 FTE option, all three working days will be based on campus. For the 0.8 FTE option, the role will involve a combination of home working and time spent on campus at our main university site.
For an an informal discussion about the role please contact Nik Irvine, Operations Team Leader at nti22@bath.ac.uk. However please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.
About the role
The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the advice, support and information, available, enabling them to fully benefit from their academic and broader experience.
Your primary focus will be working on our student facing, in-person helpdesk service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress.
As a Senior Helpdesk Assistant, you will act as the first point of escalation and will be responsible for oversight of various admin tasks and projects. You will also play a key role in decision making and shaping new processes.
You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills.
This is a part-time role offered at either 29.2 hours per week (0.8 FTE) or 21.9 hours per week (0.6 FTE).
For the 0.6 FTE option, all three working days will be based on campus. For the 0.8 FTE option, the role will involve a combination of home working and time spent on campus at our main university site.
For an an informal discussion about the role please contact Nik Irvine, Operations Team Leader at nti22@bath.ac.uk. However please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.