Process & Payment Advisor
| Dyddiad hysbysebu: | 02 Mehefin 2026 |
|---|---|
| Cyflog: | £25,500 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Gorffennaf 2026 |
| Lleoliad: | Hybrid, G2 7JS |
| Cwmni: | Golden Charter Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1207225 |
Crynodeb
Are you a dedicated and proactive individual looking for a new opportunity? Do you thrive in a fast-paced environment and enjoy helping customers? If so, we're looking for a Process & Payment Advisor to join our Customer Service team, where you’ll play a key role in supporting customers throughout an important stage of their journey.
What you'll be doing:
As a Process & Payment Advisor, you'll take ownership of prepaid funeral plans from application through to activation, ensuring every customer receives a smooth and professional experience.
Your responsibilities will include:
- Managing funeral plans from initial application through to completion
- Coordinating with funeral directors to allocate plans where required
- Resolving queries and handling any issues that arise throughout the process
- Scheduling and processing customer payments accurately and efficiently
- Responding to customer enquiries by phone and providing updates on plan progress
- Monitoring and reporting on the status of plans to ensure timely completion
This is a varied role where no two days are the same, offering the opportunity to make a meaningful impact while developing your skills in a supportive team environment.
What we’re looking for:
We're looking for someone who puts customers at the heart of everything they do and enjoys working in a fast-paced, collaborative environment.
You'll bring:
- A customer-focused mindset and a genuine desire to help others
- Strong problem-solving skills and the confidence to make informed decisions
- Excellent communication skills, both written and verbal
- The ability to manage your workload effectively and take ownership of tasks
- Adaptability and resilience when handling changing priorities
- A positive attitude and a team-oriented approach
If you're looking for a rewarding role where you can make a difference and be part of a supportive, customer-focused team, we'd love to hear from you.