Customer Service Adviser
| Dyddiad hysbysebu: | 26 Mai 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mehefin 2026 |
| Lleoliad: | Shipley, West Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Sportsshoes.com |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
To provide an excellent level of customer service to all Sportsshoes.com customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)
A successful Customer Service Advisor will demonstrate the following skills and behavior on a consistent basis:
Roles and Responsibilities
Technical Competencies
• Product knowledge (training would be provided)
• Good levels of numeracy and literacy skills
• Excellent communication skills via email and on the phone
• Confident PC user with the ability to work with new systems
• An excellent understanding of the highest standards of customer care
Behavioral Competencies
• To ensure the best Customer Care experience is given to all customers
• Be passionate about being the best you can be and want to achieve targets
• To ensure that queries are responded to within our agreed response time
• Genuine passion for speaking to customers, answering queries and a clear
communicator
• To achieve KPI’s whilst maintaining excellent quality
• Flexible for both the Company and customers
• Organised
• Professional
• Resilient under pressure
• Team focused
• Able to build rapport and empathise with customers
Shift patterns
• Weekday hours: 3 shift times worked on a rota basis, 8am – 4.30pm, 9am – 5.30pm, 11.30am – 8pm.
• Working Saturday 9-5 on a rota basis.
• Extra hours when required especially in the Peak period (November- February)
Line Manager: Customer service manager
A successful Customer Service Advisor will demonstrate the following skills and behavior on a consistent basis:
Roles and Responsibilities
Technical Competencies
• Product knowledge (training would be provided)
• Good levels of numeracy and literacy skills
• Excellent communication skills via email and on the phone
• Confident PC user with the ability to work with new systems
• An excellent understanding of the highest standards of customer care
Behavioral Competencies
• To ensure the best Customer Care experience is given to all customers
• Be passionate about being the best you can be and want to achieve targets
• To ensure that queries are responded to within our agreed response time
• Genuine passion for speaking to customers, answering queries and a clear
communicator
• To achieve KPI’s whilst maintaining excellent quality
• Flexible for both the Company and customers
• Organised
• Professional
• Resilient under pressure
• Team focused
• Able to build rapport and empathise with customers
Shift patterns
• Weekday hours: 3 shift times worked on a rota basis, 8am – 4.30pm, 9am – 5.30pm, 11.30am – 8pm.
• Working Saturday 9-5 on a rota basis.
• Extra hours when required especially in the Peak period (November- February)
Line Manager: Customer service manager