PCN Services Coordinator
| Dyddiad hysbysebu: | 04 Mehefin 2026 |
|---|---|
| Cyflog: | £31,370.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31370.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Mehefin 2026 |
| Lleoliad: | London, SW3 5RP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | B0178-26-0002 |
Crynodeb
Key Responsibilities: SystmOne and clinic management: Acts as the primary coordinator for the Brompton Health PCN SystmOne Module, overseeing appointment rotas and schedules Ensuring appointment slots are effectively managed and reviewing appointment uptake. Identifying, managing and resolving day-to-day operational issues as they arise, taking ownership of first-line resolution and escalating promptly where required to ensure the smooth and uninterrupted running of services. Setting up referral pathways into PCN services on SystmOne. Liaising with the ICB primary care systems facilitation team for support. Ensuring that clinics reflect any planned and unplanned leave. Communicating any instances of unplanned leave back to practices as appropriate. Contacting patients in instances of unplanned leave to communicate clinic cancellations, and where possible offer an alternative appointment. Overseeing smartcard access for staff working across the PCN. Patient, practice and partner interface: Act as the primary point of contact for patients and practices using our PCN services. Maintain a visible and accessible presence across the PCN and be readily available to GP practices, PCN staff, and patients as a point of contact for operational support. Handling, and where appropriate, escalating any complaints, feedback or issues that might need resolution. Liaising with practices to communicate service updates and to fill clinics via the PCN inbox. Act as a point of contact for service-related queries from practices, patients and external partners. Collaboration and support: Working with practice administration staff to manage appointment booking, and where appropriate, any appointment changes. Working closely with clinical leads, PCN managers, Practice Managers, and external partners to facilitate the smooth running of services. Work with the PCN development plan delivery group to track service development and performance, including minuting meetings, supporting the preparation of agendas, and maintaining organised storage of relevant files and documentation. Coordinate PCN-level multidisciplinary team (MDT) meetings, including scheduling, preparing supporting materials, circulating agendas, taking minutes, and proactively tracking and chasing agreed actions through to completion. Targets Support: Extract and provide patient lists for practices to recall, based on ICB SystmOne reports, to help achieve contractual targets. Building reports to identify eligible patients in line with ICB Specifications. Advise practices on SNOMED codes to apply to ensure compliance with specifications. Support PCN wide population health projects by extracting and analysing patient data from SystmOne and identifying patient cohorts eligible for projects. Liaise with clinical leads and PCN ARRS GPs to evaluate and implement exclusion and inclusion criteria for existing clinics and those in development. Clinic reporting: Monitor and evaluate service performance using SystmOne reporting; analyse outputs to identify trends and areas for improvement; and present findings to the PCN leadership team through clear, well-structured reports and slide presentations. Generating excel reports and contributing insights for service improvement and strategic decision making.