Patient Transport Liaison Officer
| Posting date: | 03 June 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 June 2026 |
| Location: | Colchester, Essex |
| Remote working: | On-site only |
| Company: | HTG-UK |
| Job type: | Permanent |
| Job reference: | VA211 |
Summary
Who Are We?
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
We are looking for a dedicated invididual to join us in the role of Patient Transport Liaison Officer, working 37.5 hours per week, to play a vital role in ensuring smooth patient discharges and excellent transport coordination at hospitals in the region.
In this role, you can make a huge difference to patient’s journeys through liaising with other healthcare professionals at different levels, both internally and externally.
Summary Of Main Duties Include:
Be the go-to patient transport expert on-site in the Discharge Lounge and Transport Office.
Collaborate with hospital teams to streamline patient flow and prioritise transport needs.
Carry out risk assessments as required.
Represent transport interests at daily bed meetings, aligning plans with critical discharge timelines.
Maintain clear communication between wards, patient flow teams, and transport providers.
Keep patient records accurate and secure, ensuring smooth transitions and compliance with data protection policies.
Provide support to patients, families, and care facilities, ensuring everyone is informed and prepared for discharge journeys.
What’s In It For You?
Competitive salary
Contractual sick pay after 12 months service
Employee assistance programme delivered by the UK’s #1 EAP service- Health Assured
Increased holiday allowance for long service
Refer a friend scheme Earn up to £500 for each friend you bring on board
Pension scheme
Full training for the role, induction and ongoing mentorship
Salary sacrifice schemes Cycle to Work, Electric Car & Holiday buy schemes
Opportunities to grow and develop
Engaging Workplace Culture with regular company updates and Employee of the Month
We are Looking for Great People Who:
Previous experience within non-emergency patient transport, or a similar industry.
An excellent communicator with the ability to build strong and effective relationships with colleagues at all levels.
Proactive and thrives in a fast-paced environment.
Exceptional organisational skills to balance priorities and manage resources effectively.
A compassionate professional dedicated to patient care and confidentiality.
Confident with using technology, updating IT systems and handling sensitive patient data.
Must have a full UK manual driving licence with no more than 6 points.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Successful candidates will also need to successfully complete mandatory training on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
We are looking for a dedicated invididual to join us in the role of Patient Transport Liaison Officer, working 37.5 hours per week, to play a vital role in ensuring smooth patient discharges and excellent transport coordination at hospitals in the region.
In this role, you can make a huge difference to patient’s journeys through liaising with other healthcare professionals at different levels, both internally and externally.
Summary Of Main Duties Include:
Be the go-to patient transport expert on-site in the Discharge Lounge and Transport Office.
Collaborate with hospital teams to streamline patient flow and prioritise transport needs.
Carry out risk assessments as required.
Represent transport interests at daily bed meetings, aligning plans with critical discharge timelines.
Maintain clear communication between wards, patient flow teams, and transport providers.
Keep patient records accurate and secure, ensuring smooth transitions and compliance with data protection policies.
Provide support to patients, families, and care facilities, ensuring everyone is informed and prepared for discharge journeys.
What’s In It For You?
Competitive salary
Contractual sick pay after 12 months service
Employee assistance programme delivered by the UK’s #1 EAP service- Health Assured
Increased holiday allowance for long service
Refer a friend scheme Earn up to £500 for each friend you bring on board
Pension scheme
Full training for the role, induction and ongoing mentorship
Salary sacrifice schemes Cycle to Work, Electric Car & Holiday buy schemes
Opportunities to grow and develop
Engaging Workplace Culture with regular company updates and Employee of the Month
We are Looking for Great People Who:
Previous experience within non-emergency patient transport, or a similar industry.
An excellent communicator with the ability to build strong and effective relationships with colleagues at all levels.
Proactive and thrives in a fast-paced environment.
Exceptional organisational skills to balance priorities and manage resources effectively.
A compassionate professional dedicated to patient care and confidentiality.
Confident with using technology, updating IT systems and handling sensitive patient data.
Must have a full UK manual driving licence with no more than 6 points.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Successful candidates will also need to successfully complete mandatory training on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)