Mental Health Ward Administrator
| Posting date: | 03 June 2026 |
|---|---|
| Salary: | £25,760.00 to £27,476.00 per year |
| Additional salary information: | £25760.00 - £27476.00 a year |
| Hours: | Full time |
| Closing date: | 10 June 2026 |
| Location: | Peterborough, PE3 9GZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9310-26-0367 |
Summary
Please refer to the attached job description and person specification for full details of responsibilities. 1. Provide comprehensive administrative support to the mental health wards and crisis teams, including the accurate preparation and management of correspondence, reports, and medical summaries, ensuring information is handled appropriately and within required timescales.2. Act as the first point of contact for staff, visitors, and external contacts, managing incoming telephone calls and enquiries professionally and within defined timescales. Receive, prioritise, and appropriately escalate messages from the public, health professionals, and partner agencies.3. Receive and process referrals onto the SystmOne caseload, ensuring data accuracy and compliance with information governance requirements. Maintain and update electronic referral tracking systems and caseload records to support service reporting and operational oversight.4. Manage referrals in line with agreed service criteria, taking appropriate action to decline referrals where necessary and providing clear, accurate signposting to alternative mental health services in accordance with Trust pathways and procedures.5. Maintain and update systems for recording patient admission, transfer, and discharge status, liaising closely with ward staff and the discharge planning team to ensure timely and accurate information to support patient flow and discharge planning Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadline.