Customer Service Agent
| Dyddiad hysbysebu: | 04 Mehefin 2026 |
|---|---|
| Cyflog: | £25,610 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Gorffennaf 2026 |
| Lleoliad: | Renfrew, Renfrewshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Allstaff |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Allstaff Office Division are delighted to bring to the market the role of Customer Services Agent for a well established company based Renfrew, Renfrewshire.
This position is full time 38.75 hours to suit the needs of the business flexible to cover 5 over 6 days to cover holidays and busy periods.
Customer Services Agents are a key point of contact for customers. Core duties include:
Manage incoming and outgoing calls with a professional telephone manner
Collect, record, and maintain accurate customer and order details
Provide accurate and valid information in response to all customer queries.
Manage and resolve customer complaints
Undertake a variety of administrative tasks
Develop stock and product knowledge to assist with customer queries and order process
Serve customers in a friendly and professional manner with a strong customer service focus
Update customer accounts with accurate transaction and order details
Candidate Requirements
The successful candidate will ideally have experience in a customer service environment
Excellent listening and communication skills
Strong attention to detail
A customer-focused approach
Confidence working independently and as part of a supportive team
Essential Microsoft Outlook and email skills.
The successful candidate will ideally have experience in customer service, have excellent listening and communication skills, attention to detail, and a strong service focus. You will also be confident working both autonomously and as part of a supportive team.
This is a full time position of five over six days per week, with normal office hours of 8.30 am to 5 pm Monday to Friday (possibly 3 Saturday shift per year to cover holidays 8-12 noon), to achieve flexibility in working hours to meet customer demand and ability to work additional hours on occasions to cover team holidays is also essential.
Salary: £25,610 per annum
Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.
ALLSTAFFPRO
Job Types: Full-time, Permanent
This position is full time 38.75 hours to suit the needs of the business flexible to cover 5 over 6 days to cover holidays and busy periods.
Customer Services Agents are a key point of contact for customers. Core duties include:
Manage incoming and outgoing calls with a professional telephone manner
Collect, record, and maintain accurate customer and order details
Provide accurate and valid information in response to all customer queries.
Manage and resolve customer complaints
Undertake a variety of administrative tasks
Develop stock and product knowledge to assist with customer queries and order process
Serve customers in a friendly and professional manner with a strong customer service focus
Update customer accounts with accurate transaction and order details
Candidate Requirements
The successful candidate will ideally have experience in a customer service environment
Excellent listening and communication skills
Strong attention to detail
A customer-focused approach
Confidence working independently and as part of a supportive team
Essential Microsoft Outlook and email skills.
The successful candidate will ideally have experience in customer service, have excellent listening and communication skills, attention to detail, and a strong service focus. You will also be confident working both autonomously and as part of a supportive team.
This is a full time position of five over six days per week, with normal office hours of 8.30 am to 5 pm Monday to Friday (possibly 3 Saturday shift per year to cover holidays 8-12 noon), to achieve flexibility in working hours to meet customer demand and ability to work additional hours on occasions to cover team holidays is also essential.
Salary: £25,610 per annum
Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.
ALLSTAFFPRO
Job Types: Full-time, Permanent