18379 - Knowledge and Information Liaison Officer (KILO)
| Posting date: | 04 June 2026 |
|---|---|
| Salary: | £29,303 to £31,061 per year |
| Hours: | Full time |
| Closing date: | 18 June 2026 |
| Location: | Nottingham, Nottinghamshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 18379 |
Summary
Role: Knowledge and Information Liaison Officer (KILO)
Business: Office of Public Guardian (OPG)
Location: Embankment House, Nottingham or Victoria Square House, Birmingham. Some travel between either site may be required.
Grade: EO
Salary: £29,303 - £31,061
Contract Type: Permanent
Minimum Hours: 30 hours (4 days per week)
Type of contract: Permanent
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Team Overview
The Information Assurance (IA) team is responsible for supporting OPG on all aspects of information management, ensuring that the organisation complies with the requirements of the UK General Data Protection Regulation (GDPR), Data Protection Act 2018 (DPA), Freedom of Information Act 2000 (FOIA) and other associated legislation. The team maintain close relationships with colleagues in MoJ HQ to ensure OPG is adhering to departmental requirements.
The activities of the Information Assurance Team include the provision of technical advice in relation to information access legislation, information risk management, and records management advice.
The Information Assurance Team Compliance function is responsible for acting as subject matter experts for all aspects of UK General Data Protection Regulation (UK GDPR) and Data Protection Act (DPA) 2018. This includes managing data incidents across OPG, providing support to business units to identify ways of reducing the risk of future incidents, supporting projects and other change activity in managing information risk, including the completion of Data Protection Impact Assessments (DPIAs), and supporting the business by developing and maintaining Data Sharing Agreements (DSAs).
The Information Assurance Team has responsibility for all casework related tasks for the business which require Information Assurance oversight, in areas of BAU (Business as usual), Freedom of Information (FOI) and Subject Access Requests (SAR) related responses or other disclosure decisions on behalf of the Public Guardian, to the public, outside agencies, internal departments and third parties.
The team is also responsible for supporting the wider requirement to conduct records management compliance reviews throughout OPG and promoting best practice for information management including the review, storage, and retention of information assets within OPG.
This role will provide support, (as decided by business need), to a Knowledge & Information Manager (KIM) in relation to all activities undertaken by the Information Assurance Team.
Duties and Responsibilities
Recording and monitoring of data incidents reported by OPG staff, including ensuring that all required information is recorded in a thorough and timely manner on the relevant systems in use. Also supporting the investigation into incidents and identification of mitigating actions where appropriate.
Handling of statutory information requests (such as Freedom of Information requests and Subject Access Requests) and other non-statutory requests, ensuring that cases are handled and completed within targeted timescales.
Assist the wider team with records management activities, including planning and support for internal audit work, work relating to OPG’s offsite records storage archive, maintenance of OPG’s Information Asset Registers (working with Information Asset Owners) and other tasks as required related to records management.
Assist in the handling of complaints, ICO requests and Data Subject Rights requests.
Support KIMs where required in the production of Data Protection Impact Assessments (DPIAs) and any other associated risk assessment documents, including data sharing agreements.
Support the production of statistics where required to track team activity and/or support wider business reporting requirements.
Supporting and helping to deliver on projects to improve the efficiency of the Information Assurance team.
Taking part in the development and delivery of training materials to all staff to support information assurance awareness across the business.
Participating in a culture of safeguarding awareness.
Contributing to a culture of continuous improvement and excellent service delivery.
Keeping up to date with legislation as part of the team’s continuous improvement and taking an active role in your own development.
Any other duties commensurate with the role
Business: Office of Public Guardian (OPG)
Location: Embankment House, Nottingham or Victoria Square House, Birmingham. Some travel between either site may be required.
Grade: EO
Salary: £29,303 - £31,061
Contract Type: Permanent
Minimum Hours: 30 hours (4 days per week)
Type of contract: Permanent
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Team Overview
The Information Assurance (IA) team is responsible for supporting OPG on all aspects of information management, ensuring that the organisation complies with the requirements of the UK General Data Protection Regulation (GDPR), Data Protection Act 2018 (DPA), Freedom of Information Act 2000 (FOIA) and other associated legislation. The team maintain close relationships with colleagues in MoJ HQ to ensure OPG is adhering to departmental requirements.
The activities of the Information Assurance Team include the provision of technical advice in relation to information access legislation, information risk management, and records management advice.
The Information Assurance Team Compliance function is responsible for acting as subject matter experts for all aspects of UK General Data Protection Regulation (UK GDPR) and Data Protection Act (DPA) 2018. This includes managing data incidents across OPG, providing support to business units to identify ways of reducing the risk of future incidents, supporting projects and other change activity in managing information risk, including the completion of Data Protection Impact Assessments (DPIAs), and supporting the business by developing and maintaining Data Sharing Agreements (DSAs).
The Information Assurance Team has responsibility for all casework related tasks for the business which require Information Assurance oversight, in areas of BAU (Business as usual), Freedom of Information (FOI) and Subject Access Requests (SAR) related responses or other disclosure decisions on behalf of the Public Guardian, to the public, outside agencies, internal departments and third parties.
The team is also responsible for supporting the wider requirement to conduct records management compliance reviews throughout OPG and promoting best practice for information management including the review, storage, and retention of information assets within OPG.
This role will provide support, (as decided by business need), to a Knowledge & Information Manager (KIM) in relation to all activities undertaken by the Information Assurance Team.
Duties and Responsibilities
Recording and monitoring of data incidents reported by OPG staff, including ensuring that all required information is recorded in a thorough and timely manner on the relevant systems in use. Also supporting the investigation into incidents and identification of mitigating actions where appropriate.
Handling of statutory information requests (such as Freedom of Information requests and Subject Access Requests) and other non-statutory requests, ensuring that cases are handled and completed within targeted timescales.
Assist the wider team with records management activities, including planning and support for internal audit work, work relating to OPG’s offsite records storage archive, maintenance of OPG’s Information Asset Registers (working with Information Asset Owners) and other tasks as required related to records management.
Assist in the handling of complaints, ICO requests and Data Subject Rights requests.
Support KIMs where required in the production of Data Protection Impact Assessments (DPIAs) and any other associated risk assessment documents, including data sharing agreements.
Support the production of statistics where required to track team activity and/or support wider business reporting requirements.
Supporting and helping to deliver on projects to improve the efficiency of the Information Assurance team.
Taking part in the development and delivery of training materials to all staff to support information assurance awareness across the business.
Participating in a culture of safeguarding awareness.
Contributing to a culture of continuous improvement and excellent service delivery.
Keeping up to date with legislation as part of the team’s continuous improvement and taking an active role in your own development.
Any other duties commensurate with the role