Receptionist/Administrator
| Dyddiad hysbysebu: | 04 Mehefin 2026 |
|---|---|
| Cyflog: | £26,617.50 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26617.50 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Gorffennaf 2026 |
| Lleoliad: | London, N19 3RN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0970-26-0002 |
Crynodeb
Manage and maintain the practice appointment system, ensuring appointments are booked, amended, and cancelled accurately. Answer incoming telephone calls promptly and direct enquiries to the appropriate clinician, department, or external service. Respond to patient queries and requests professionally, courteously, and efficiently, providing excellent customer service at all times. Accurately enter, update, and maintain patient information within electronic patient record systems. Process prescription requests in accordance with practice procedures and NHS guidelines. Register new and temporary patients, ensuring all relevant documentation is completed and recorded correctly. Signpost patients to appropriate healthcare services, community support organisations, and external agencies where required. Manage and resolve administrative queries by liaising with patients, clinical staff, colleagues, hospitals, and other healthcare providers. Undertake clinical coding of patient records, accurately inputting and updating coded information using agreed clinical coding systems and practice protocols. Review, process, and code incoming correspondence, including hospital letters, discharge summaries, and clinical reports, ensuring patient records remain accurate and up to date. Process Subject Access Requests (SARs), verifying patient identity, preparing medical records for disclosure, and ensuring compliance with GDPR, Data Protection Act requirements, and practice policies. Handle requests for copies of medical records and liaise with patients, solicitors, and third parties in accordance with confidentiality and information governance procedures. Maintain confidentiality and comply with GDPR, NHS policies, and information governance requirements at all times. Handle incoming and outgoing correspondence, including emails, letters, and electronic communications. Scan, file, and archive patient documentation in line with practice procedures. Support clinicians and management with a range of administrative tasks to ensure the smooth running of the practice. Maintain a clean, organised, and welcoming reception area for patients and visitors. Work collaboratively with the wider practice team to deliver a high standard of patient care and service. Undertake any other duties commensurate with the role as reasonably required by the Management or Partners.