Patient Services Officer
| Posting date: | 05 June 2026 |
|---|---|
| Salary: | £27,476.00 per year |
| Additional salary information: | £27476.00 a year |
| Hours: | Full time |
| Closing date: | 17 June 2026 |
| Location: | Rugby, CV21 3AQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0603-33-0000 |
Summary
Additional Specifications of the Job Online Triage Systems Managing and processing online triage requests Safely allocating patient queries according to urgency and practice protocols Identifying risk and escalating where appropriate Clinical Coding Understanding and applying accurate clinical coding to patient records Ensuring data quality to support patient care and reporting Maintaining consistency and attention to detail in coding processes Prescription Queries Handling patient queries relating to prescriptions in line with practice procedures Liaising with clinicians and pharmacies to resolve issues Recognising urgent medication requests and escalating appropriately NHS App Support Assisting patients with NHS App set-up and access Supporting patients with identity verification and troubleshooting access issues Helping patients understand and use NHS App features appropriately Legal Documentation & GDPR Compliance Handling sensitive patient information in accordance with GDPR regulations Supporting administrative processes relating to legal documentation (e.g. subject access requests, consent forms) Maintaining strict confidentiality and understanding the importance of data security Identifying and appropriately escalating any data protection concerns Professional Responsibilities Adhere to all practice policies, procedures, and protocols Maintain confidentiality and comply with data protection legislation at all times Work collaboratively as part of a team, contributing to a supportive working environment Demonstrate accountability and openness, including reporting errors or risks appropriately Participate in training, team meetings, and continuous improvement initiatives ------------------------------------------------------------------------------------------- At Whitehall, how you work matters just as much as what you do. We are specifically looking for someone who: Manages emotions exceptionally well You remain calm, balanced, and professional, even in highly pressured or emotional situations Handles conflict constructively You can navigate difficult conversations with empathy, clarity, and confidence Sees what others miss You can recognise patterns, notice discrepancies, and appropriately raise concerns to support patient safety Values honesty and accountability You are open, transparent, and willing to acknowledge your own mistakes in the interest of learning and improving Is truly team-oriented You actively support colleagues, put team and patient needs first, and contribute positively to the working environment Acts with integrity You consistently do the right thing, even when it is challenging