Student & College Services Administrator and Switchboard Operator (Term Time Only 2 weeks)
| Dyddiad hysbysebu: | 08 Mehefin 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 20 Mehefin 2026 |
| Lleoliad: | Middleton, Lancashire, M24 6XH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | eTeach UK Limited |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 1558725 |
Crynodeb
To work flexibly to provide a comprehensive customer service and administrative function for the College.
Key Responsibilities
To deliver a high standard of customer service and administrative support for the College in line with the service outline
To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers
To promote the provision of the Student and College Service to all users
To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc)
To ensure the college switchboard is manned at all times and maintaining outstanding level of service
To monitor administration requests and complete timely
To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance
Ensure continuous development and improvement of personal professional knowledge
Any other duties of a similar level of responsibility may be required.
Skills, Knowledge and Expertise
Qualifications
Essential Criteria
Educated to a minimum of level three qualification
Minimum of level two English and maths qualifications
How Identified: Application
Experience
Essential Criteria
Customer service skills and experience
Administration skills and experience
Experience of being multi-skilled and working flexibly in order to respond to changing priorities
How Identified: Application
Specialist Knowledge
Essential Criteria
Knowledge and understanding of the college business (e.g. structure, curriculum)
Knowledge of administrative, customer service and quality standards
Ability to work with learners and understand the issues facing different groups of learners
Knowledge of college systems and processes
How Identified: Application
IT Skills
Essential Criteria
Advanced user of Microsoft Office 365
Ability to use technology to generate information and improve efficiency
How Identified: Application
Key Responsibilities
To deliver a high standard of customer service and administrative support for the College in line with the service outline
To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers
To promote the provision of the Student and College Service to all users
To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc)
To ensure the college switchboard is manned at all times and maintaining outstanding level of service
To monitor administration requests and complete timely
To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance
Ensure continuous development and improvement of personal professional knowledge
Any other duties of a similar level of responsibility may be required.
Skills, Knowledge and Expertise
Qualifications
Essential Criteria
Educated to a minimum of level three qualification
Minimum of level two English and maths qualifications
How Identified: Application
Experience
Essential Criteria
Customer service skills and experience
Administration skills and experience
Experience of being multi-skilled and working flexibly in order to respond to changing priorities
How Identified: Application
Specialist Knowledge
Essential Criteria
Knowledge and understanding of the college business (e.g. structure, curriculum)
Knowledge of administrative, customer service and quality standards
Ability to work with learners and understand the issues facing different groups of learners
Knowledge of college systems and processes
How Identified: Application
IT Skills
Essential Criteria
Advanced user of Microsoft Office 365
Ability to use technology to generate information and improve efficiency
How Identified: Application