London Paddington

Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access

Ramps are kept at this station to provide assistance

Located in the station reception by Platform 9, next to the toilets. Please check the opening times on the National Rail Enquiries website

Assistance Meeting Point

Adjacent to the taxi rank on the upper deck. Please check the opening times on the National Rail Enquiries website.

Assisted Travel Lounge

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway – 0800 197 1329 Heathrow Express – 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 – 22:55. From 22:55 – 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

Platform 12

Located

Platform 1.

Tickets Accepted

All First Class.

Facilities

The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

There is a large screen TVs showing Sky News and also a departures board showing train times.

The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.

Refreshments

Bar offering complimentary refreshments.

Wi-Fi 

Available.

Showers

No.

Concessions for Standard Class sleeper customers

Yes.

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway – 0800 197 1329 Heathrow Express – 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 – 22:55. From 22:55 – 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.