Liverpool Lime Street

Ramps are kept at this station to provide assistance

Located on the main station concourse behind platform 6. Closest entrance is Lime street, which has step free access and a lift up from street level.

Passenger Information Point

Drop off point within car park, use adjacent yellow help point phone to contact staff to let them know you have arrived at the station.

Short stay car park drop off point

Liverpool Lime Street Mobility Team are available: –

• Monday – Saturday 07:00 – 22:00
• Sunday 08:00 – 22:00

THERE IS NO CHARGE FOR THIS SERVICE.

A mobility assistance vehicle is available – to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park.

There are 2 areas at Liverpool Lime Street station where you can lock up your bike, Lord Nelson Street and Skelhorne Street. They are the only 2 places you are permitted to leave your bike at the station.

Located on main concourse

The First Class Lounge is located on the main concourse and is for First Class Avanti West Coast customers only.

The First Class Lounge at Liverpool Lime Street will be closed to customers on Wednesday 28 and Thursday 29 February due to filming at the station. If you’d like to enjoy complimentary refreshments before continuing your journey, please present your Avanti West Coast First Class ticket to a member of Avanti West Coast staff upon your arrival at Liverpool Lime Street and they’ll help you out.

There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park.

Liverpool Lime Street Mobility Team are available: –

• Monday – Saturday 07:00 – 22:00
• Sunday 08:00 – 22:00

THERE IS NO CHARGE FOR THIS SERVICE.

A mobility assistance vehicle is available – to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.