Planned Care Manager

Dyddiad hysbysebu:	08 Mehefin 2026
Cyflog:	£37,677.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£37677.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	22 Mehefin 2026
Lleoliad:	Shipley, BD18 3EG
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A1863-26-0019

Crynodeb

Organisational: Manage the planned care team and practice medicines coordinator teams, ensuring sufficient staffing and cover both through effective oversight of team rotas as well as effective line management to ensure retention as well as recruitment and selection of new team members Manage the rota systems for all planned care and population specific care Ensure the organisation meets all its operational targets for planned care including QOF and DES based care Ensure all systems are patient focused and staff understand the customer service aspect of service delivery Operational responsibility for planning, directing and coordinating all planned care and population specific care Responsible for improving the performance, productivity and efficiency of the services Ensure efficient running of daily patient recall lists leading to the achievement of operational targets Management of patient complaints in a timely and considerate manner, always ensuring adherence to NHS complaints process Provision of support to staff on all day-to-day activities of the service Work closely with and provide support to the Lead Partners for Planned Care and Vaccinations and Immunisations Support the strategic development of planned care services and ensure planned care services are delivered in a way that supports the Affinity Care Strategic Annual Plan Ensure the accurate and timely reporting of key performance and assurance indicators as required in the Affinity Care Governance and Assurance Framework Work collaboratively with the Risk, Performance and Systems Manager and Assistant Operations Manager to ensure that all reports regarding the outcomes of planned care services are submitted in a timely manner People Management: Line management that includes induction, sickness absence management, return to work interviews, staff appraisals, performance management, and training and development Provide leadership and support to the care coordinator and practice medicines coordinator teams to enable effective working with locality teams Engage and motivate team members so that they understand and work to achieve shared objectives and feel that their role makes a positive contribution to the groups successes. Be visible at all sites and within all teams the role is responsible for Development and delivery of training for whole of the care coordination functions across planned care services Development and delivery of locality-based PLT (Protected Learning Time) sessions Day to day support to care staff when managing difficult patient interactions Monitor capacity versus activity to ensure staffing levels are managed efficiently Work collaboratively with the HR department in the recruitment and selection process of staff Oversee and undertake annual appraisals for the planned care team, formulating development/training plans to progress and advance their competencies, ensuring they have the relevant skills, experience and knowledge as required Monitor and evaluate performance of team members who may be struggling, including development of appropriate support and training programmes Liaise with the HR Department advising of flexible working requests, changes to hours on a monthly basis and termination data Support Ongoing support and development will be provided to the postholder by the Operations Manager, Lead Partner for Planned Care, Lead Partner for Vaccinations and Immunisations, Pharmacy Lead Partner and Clinical Nurse Lead, and people management support by Human Resources. Line Management Line Manage Planned Care Team Leader Line Manage Long-Term Conditions Care Coordinators Line Manage Vaccinations and Immunisations Care Coordinators Working pattern Monday 8-6pm Tuesday 8-6pm Wednesday Non-working day Thursday 8-6pm Friday 8-5.30pm