Lead Technical Architect
| Dyddiad hysbysebu: | 08 Mehefin 2026 |
|---|---|
| Cyflog: | £75,026 i £99,836 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Gorffennaf 2026 |
| Lleoliad: | B1 2AX |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 464528/1 |
Crynodeb
Do you want to help support millions of our claimants by designing user-friendly digital services?
If so, these roles may be perfect for you!
We are looking for experienced Lead Technical Architects with a specialism in Contact Centres who are confident working on products and services in a complex digital environment, where you’ll be supporting major initiatives within DWP Digital.
You will collaborate with colleagues and stakeholders across DWP Digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices.
The roles will include the design, oversight and architecture governance of IT solutions that support DWP customers.
The Digital Channels Team has an opportunity for a Contact Centre Architect to lead the architecture design for its Digital Channels Contact Centre (DC3).
This role will play a key part in transitioning from a traditional voice only “call centre” to a leading multi-channel “contact centre”, with the ultimate intention of providing an omni-channel environment. You will be suited to this role if you have experience in NiCE CXOne contact centre technologies. As well as the underlying Contact Centre technology the role is wide ranging encompassing IVR, moving to a more “conversational” style IVR, voice recording, WFM / WFO, and integrations to existing DWP systems as well as new platforms as they come on line.
This is an exciting time to join us. You’ll shape the future and support our mission to deliver exceptional products and services that work for everyone.
A Lead Technical Architect (Solutions) leads at the highest level and is responsible for making sure the strategy is agreed and followed.
At this role level, you will:
- Network and communicate with senior stakeholders across organisations.
- Proactively seek opportunities for digital transformation.
- Support multiple teams, finding and using best practice and emerging technologies.
- Inspire other architects and help them understand how to deliver the goals of the organisation.
- Be responsible for governance, solving complex and high risk issues or delivering architecture design.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd