This section of the website sets out how we will work with others for the benefit of customers of water and wastewater services and wider society in England and Wales both now and in the future.
About us
Our Customer Research
We conduct research with household customers to better understand their needs, priorities and experiences
Our purpose – improving life through water
How we’re driving water companies to improve performance and deliver maximum value for customers and the environment
Our vision
A secure and sustainable water sector that acts in the best interests of customers, communities and the environment
Who we are
We are a non-ministerial government department. We were established in 1989 when the water and sewerage industry in England and Wales was privatised
Who we work with
We work closely with many other organisations to enable water companies to deliver the vision for the sector.
Our duties
The duties for most of our work as an economic regulator are laid down in section 2 of the Water Industry Act 1991 (WIA91) as...
Our plans
We set out our plans to meet our strategy in our five-year strategic business plan and our annual forward programme.
Ofwat and the environment
Safeguarding the environment is at the heart of everything we do. We use our regulatory tools and enable investment to protect and enhance the environment.
Service charter
Our commitment to listen, understand and respond to customers and stakeholders.