London Borough of Tower Hamlets (25 018 479)

Statement Closed after initial enquiries Managing council tenancies 14-Apr-2026

Summary: We cannot investigate Miss X’s complaint because it relates to the Council’s actions as registered social landlord, which is outside our remit. We will not investigate other parts of the complaint because further investigation would not lead to a different outcome.

London Borough of Hackney (25 020 001)

Statement Closed after initial enquiries Managing council tenancies 08-Apr-2026

Summary: We cannot investigate Ms X’s complaint because it relates to the Council’s actions or failure to act in its capacity as a registered social landlord, which is not in our remit.

Birmingham City Council (25 016 612)

Statement Closed after initial enquiries Managing council tenancies 31-Mar-2026

Summary: We cannot investigate this complaint about the Council’s management of a social housing tenancy. We have no jurisdiction to investigate complaints about tenancies managed by social housing landlords.

Birmingham City Council (25 022 173)

Statement Closed after initial enquiries Managing council tenancies 11-Mar-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s failure to respond to her personal injury claim. We have no remit to consider complaints about the management of social housing by a council acting as a social landlord.

Uttlesford District Council (25 019 210)

Statement Closed after initial enquiries Managing council tenancies 05-Mar-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s response to a leak from a Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Nottingham City Council (25 015 959)

Statement Closed after initial enquiries Managing council tenancies 03-Feb-2026

Summary: We cannot investigate this complaint about rubbish in a Council home garden causing pest issues. This is because we have no power to investigate a council when it is acting as a social housing landlord.

London Borough of Lambeth (25 016 203)

Statement Closed after initial enquiries Managing council tenancies 16-Jan-2026

Summary: We cannot investigate Mr B’s complaint that the Council is failing to maintain a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Milton Keynes Council (25 010 944)

Statement Closed after initial enquiries Managing council tenancies 14-Jan-2026

Summary: The law says we cannot investigate Mr X’s complaint about a delay in carrying out works to his property because the Council is acting as registered social landlord when carrying out work to its own housing stock.

Reading Borough Council (25 010 946)

Statement Closed after initial enquiries Managing council tenancies 14-Jan-2026

Summary: We cannot investigate Ms X’s complaint about the Council’s failure to comply with a determination made by the Housing Ombudsman Service. The law says we cannot investigate complaints about councils when they are acting in their capacity as a registered social landlord.

London Borough of Tower Hamlets (25 010 077)

Statement Closed after initial enquiries Managing council tenancies 13-Jan-2026

Summary: We cannot investigate Miss Z’s complaint about how the Council handled disrepair in her council home. We cannot investigate complaints about the management of social housing by a council acting as a social landlord.