Government Digital Service Page 2 We are the digital centre of government. We serve the public, central government departments and the wider public sector.

How GDS and DWP worked together to improve GOV.UK One Login

Natalie Jones OBE, Director of Digital Identity, Government Digital Service and Cheryl Stevens MBE, Director for Customer Contact, Fraud, Error and Debt, Department for Work and Pensions, 13 March 2026 - GOV.UK One Login, Ways of working

Natalie Jones OBE and Cheryl Stevens MBE explain how their teams are joining up to make proving your identity online simpler, giving you more ways to access government services.

More than a helpdesk: user support’s role in helping GOV.UK Notify send 12 billion messages

Ryan Carvalho, Service Designer, GDS, Karl Chillmaid, Senior Content Designer, GDS and Ia Croxton, Senior User Researcher, GDS, 5 February 2026 - GOV.UK Notify

User support – a necessary burden or a strategic advantage? Find out how GOV.UK Notify turned users’ questions into insights, team engagement and an improved service that has now sent 12 billion messages.

Making the government’s first digital wallet a reality

The GDS Team, 21 January 2026 - GOV.UK Wallet

In 2025, the digital Veteran Card went live, and private testing began for the digital driving licence. These were big milestones for the team building the UK Government’s first digital wallet – read on to find out what we’ve been doing.

Our roadmap for modern digital government

Emily Middleton, Director General for Digital Transformation and Christine Bellamy, Director General, Digital Products Group, 20 January 2026 - Digital Centre, Digital engagement, Digital strategy, Digital, Data and Technology

This week, we published our roadmap for modern digital government, setting out how teams across government are transforming public services through joined‑up platforms, AI adoption, stronger digital infrastructure, investment in talent, smarter funding, and greater transparency.

Helping people with health and work: what we learned

Dan Austin, Engagement Lead, GDS and Lyndsay O’Brien, Senior Product Manager, GDS, 19 January 2026 - Digital Centre, Digital engagement, GDS team, People and skills, Transformation, Ways of working

We tested a new way to connect health and government support, helping people with long-term conditions stay in or return to work.

Our approach to keeping GOV.UK One Login secure

The GDS Team, 16 January 2026 - GOV.UK One Login

Explore 5 ways GDS strengthens the security and privacy of GOV.UK One Login, using expert safeguards and ongoing improvements to support trusted access to government services.

Designing public services that work for everyone

Alasdair Hewitt, Senior Product Manager, GDS, 10 December 2025 - Digital inclusion, Digital, Data and Technology

Find out how we’re breaking down digital barriers to help everyone benefit from public services, wherever they are.

How GOV.UK Pay grew to processing £8 billion in transactions

Christopher Brown, Senior Performance Analyst, GOV.UK Pay, 9 December 2025 - GDS team, GOV.UK Pay

Since launching in 2016 GOV.UK Pay has now processed £8 billion in card payments online and over the phone. Here we look at how we’ve used data to grow the product to this milestone.

Insights from the first five months of the GOV.UK app public beta

Amy Harper, Lead Product Manager and Tina Mermiri - Head of Performance Data, Government Digital Service, 1 December 2025 - GDS team, GOV.UK

The GOV.UK App went live in public beta in July. Find out what's been happening in the first 5 months, and what's coming next.

GDS Local goes live

Liz Adams, Service Owner, GDS Local and Theo Blackwell, Local Government Champion, GDS Local, GDS, 24 November 2025 - Digital Centre, Digital engagement, Digital strategy, Digital, Data and Technology, GDS Local, GDS team, GOV.UK, GOV.UK One Login

GDS Local is a new unit within the Government Digital Service (GDS) that brings central and local government together to improve how digital public services are designed and delivered. Working alongside councils, we’re helping create services shaped around real lives—easier to use, better connected and built on proven digital foundations.

Blog: Government Digital Service

Update from the GDS Responsible AI Advisory Panel