Driving productivity and using our success to improve further
Tom Warth (Chief Operating Officer) shares what the Planning Inspectorate has done in the last three years to make planning much more certain for the whole sector.
Performance
New year, new challenges – and we've hit the ground running
Posted by:
Graham Stallwood, Posted on:
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Categories:
Appeals, Local plans, nationally significant infrastructure projects, Performance
Interim Chief Executive Graham Stallwood looks forward to working together across the planning sector in a busy and exciting 2026.
Striving for speed without compromising quality
Posted by:
Graham Stallwood, Posted on:
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Categories:
Appeals, Applications, Examinations, Performance, Public service
Graham Stallwood, Chief operating officer for the Planning Inspectorate, reflects on the practical impact of the Planning Inspectorate’s work and gives his insights into our most recent performance update.
Never mind the quality, feel the width
Richard Schofield, Head of Inspector Profession, asks the question 'what is a “quality” decision?' and invites feedback on how we should define our approach.
The path to better customer service starts with listening, understanding and acting on feedback
Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.
We’ve kept casework moving during the pandemic, but what’s next?
Posted by:
Graham Stallwood, Posted on:
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Categories:
Appeals, Applications, Coronavirus, Examinations, Performance
Graham Stallwood reflects on the changes we made to keep casework moving during the Covid-19 pandemic, and looks to how we might operate in the future.