Contact us using British Sign Language (BSL)
We have partnered with free Online British Sign Language Interpreting Service, SignLive.
What is SignLive?
If you are a BSL user, you can use SignLive to connect to us via an Interpreter. Just log in to the SignLive app on iOS, Android, or a web browser and find us in the Community Directory. When you call, the Interpreter may confirm who you want to get in touch with.
How to Access SignLive
The first time you use SignLive you will need to complete a one-time registration.
This will keep your account secure and allow (us/our representatives/our agents) to call you back if needed.
You can access SignLive via the free app or a web browser. You’ll either need:
- A computer with a webcam, microphone and speakers
- A tablet
- A smartphone
The device must be on Wi-Fi or have a good mobile signal, so you don’t lose connection. The sound won’t be on when you start, but you can turn it on if you want to.
Online
Download the app
British Sign Language at Greater Anglia
Use SignLive to contact our Customer Relations Team for issues such as Delay Repay or Complaints, our Finance Team for Business Travel, and inquiries regarding Smart cards or Operational Train Information. SignLive connects you to an online BSL Interpreter, who will communicate with our staff and sign their responses back to you.
Call us on 0345 600 7245 (Options 3, 8, 9, and 0)
Our SignLive FAQs
For frequently asked questions visit SignLive FAQs
It can take up to 40 seconds for the interpreter to appear on screen.
Yes, SignLive is free to use.
You should send an email to [email protected] or [email protected] and they should be able to help you with any issues that you’re having.