Customer Relations Form

Use this form to make a complaint, send feedback or ask us a question

We think it's important that you have the chance to tell us when things have gone wrong. We will try to provide you with answers and say sorry when we have made mistakes. We will provide reasonable compensation where it is appropriate.

You can also view our Passenger Charter, Complaints and compensation handling procedure, and the National Rail Conditions of Travel for further help.

If you bought a First Class ticket for a Greater Anglia train and it didn't have First Class, select the Problem with First Class service option to claim a refund on the difference between First and Standard Class ticket.

Email: [email protected]

Post: 'Freepost GREATER ANGLIA CUSTOMER RELATIONS'

Tel: 0345 600 7245 (Option 8)

Open Monday to Saturday: 08:00-20:00

Sunday: 10:00-20:00

Bank Holidays: 09:00-18:00

Christmas and Boxing Day: Closed

Your contact details
Your travel details
One file only.
8 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf.
16 MB limit per form.
One file only.
8 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf.
16 MB limit per form.

Please don't send us images of passports, credit or debit cards, driving licences and bank statements or information which is personal to you.

If we do need further information from you to look into a complaint or enquiry then we will get in touch about what we need and how to send it to us.

Your question

Please enter your question / comment. You will be contacted by Customer Services if we need further information from you. Do not include any personal data or bank information.

Would you like to receive marketing emails from Greater Anglia and, if responsibility for Greater Anglia services changes, from the successor operator that takes over and runs them?

These emails may include travel inspiration, service news and special offers. You can unsubscribe at any time.

You’ll only hear from the successor operator once they have taken over the Greater Anglia railway services, likely as part of wider public ownership reforms. Their emails will be similar to Greater Anglia’s.

We’ll always treat your personal details with respect and will never sell it to 3rd parties. You can see more details in our Privacy Policy.
The Office of Rail and Road (the industry regulator) is currently conducting research into passenger satisfaction with complaint handling. This involves a short online survey about how your complaint was handled, which would be sent to you by the independent research agency M.E.L. Research. Do you consent to being contacted by M.E.L. Research (or any such third party) about how your complaint was handled?