Station message

Step free access clarification

This station has step free access to Platform 2 (for trains towards Great Yarmouth and Lowestoft) only. Platform 1 (for trains arriving from Great Yarmouth or Lowestoft, or towards Norwich) can only be accessed via a stepped footbridge which leads to and from Platform 2 and the entrance to the station.

Brundall Gardens Train Station Map

Address:

Brundall Gardens station
West End Avenue
Brundall
Norfolk
NR13 5RG

Ticket office:

None available
  • Seated area available
Last updated:
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Brundall Gardens Train Station Information

Staffing level Unstaffed
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times
No
Smartcards issued here No
Validate Smartcards here No
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room

On Platform 2 (for trains towards Great Yarmouth and Lowestoft)

  • Monday to Sunday: 24 hours
Station buffet
No
Toilets
No
Baby changing facilities
No
Wifi
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.
Induction loop available Yes
Ticket machine
No
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
National Key toilets available
No
Step free access

This station has step free access to Platform 2 (for trains towards Great Yarmouth and Lowestoft) only. Platform 1 (for trains arriving from Great Yarmouth or Lowestoft, or towards Norwich) can only be accessed via a stepped footbridge which leads to and from Platform 2 and the entrance to the station.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.
Ticket gates
No
Impaired mobility set down available
No
No car park information available.
No bus information available.
Cycle storage available Yes
Cycle storage spaces 8
Cycle storage sheltered No
Cycle storage CCTV No
Cycle storage location

There are four cycle stands on Platform 2 (for trains towards Great Yarmouth and Lowestoft) - two are located underneath the footbridge steps, and the other two are next to the set of four information poster boards, just beyond the waiting room.
Cycle storage types
  • Stands
Rail replacement information

Rail replacement bus services pick up and drop off at the bus stop on Cucumber Lane.